Senior Client Success Manager
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Description:
DXC is a global leader in missioncritical IT services and digital transformation. We work with organisations across healthcare life sciences government financial services and morehelping them modernise technology unlock data and build secure sustainable digital futures.
Joining DXC means becoming part of a diverse supportive and purpose-driven community. We are committed to creating an inclusive workplace where people of all genders and backgrounds can thrive grow their careers and shape high-impact programmes that genuinely improve lives.
If youre motivated by meaningful change collaborative leadership and building trusted partnerships this exciting role offers the platform and support to excel.
We are seeking a collaborative purpose-driven Account Director / Customer Success Manager to lead the growth of our Consulting & Engineering Services (CES) business across NHS England NHS Trusts and the UK Life Sciences and Pharmaceutical sectors.
This strategic position combines account leadership client partnership and market development. You will guide a $30M portfolio support NHS digital and operational priorities and play a central role in DXCs expansion into Life Sciences and Pharma.
Key Responsibilities
P&L Ownership and Strategic Leadership
- Lead and grow a Healthcare & Life Sciences portfolio with responsibility for $30M revenue
- Develop account strategies aligned with NHS and Life Sciences priorities
- Drive sustainable revenue through consulting-led engagements and new opportunities
- Maintain strong pipeline discipline and forecasting accuracy
- Act as the senior commercial partner for CES across your accounts
NHS England & NHS Trust Partnership
- Build trusted relationships with NHS England ICS and Trust digital leaders
- Align CES services to digital transformation data platform modernisation and patient outcome priorities
- Originate consulting engagements that spark larger transformation programmes
- Expand CES presence across enterprise applications digital engineering and data platforms
Life Sciences & Pharmaceutical Market Growth
- Lead new client acquisition across UK Life Sciences & Pharma
- Shape the CES market entry strategy and build senior relationships
- Identify opportunities across enterprise platforms digital engineering AI data and consulting
- Establish consulting-led entry points that grow into long-term partnerships
Consulting-Led Opportunity Shaping
- Lead discovery sessions to understand clinical business and technology challenges
- Shape consulting engagements and transformation programmes
- Represent CES capabilities across multiple solution areas
- Partner closely with internal consulting architecture delivery and partner teams
Client Partnership & Stakeholder Engagement
- Build trusted advisor relationships with senior stakeholders
- Understand client operating models regulatory environments and transformation priorities
- Act as the primary commercial liaison ensuring alignment between client needs and delivery
Pipeline Governance & Sales Excellence
- Maintain a healthy well-qualified pipeline
- Lead deal strategy and value positioning
- Ensure alignment with DXC governance and commercial standards
Required Experience & Qualifications
We encourage applicants to apply even if they meet most not all of the criteria.
- Experience in IT Services Consulting Digital Transformation or account leadership
- Experience with NHS England NHS Trusts or UK healthcare ecosystem (preferred)
- Interest or experience in Life Sciences & Pharma
- Proven ability to originate and grow business
- Familiarity with enterprise platforms digital engineering data or consulting services
- Strong commercial acumen and structured sales discipline
Personal Attributes
We value a range of leadership styles. Successful candidates may bring:
- Curiosity and a consultative mindset
- Motivation to contribute to meaningful healthcare outcomes
- Collaborative relationship-first approach
- Entrepreneurial mindset for greenfield market development
- Confidence with senior stakeholders
- Accountability resilience and a growth mindset
Why This Role Matters
This role sits at the heart of DXCs Healthcare & Life Sciences growth strategy. You will influence national healthcare transformation shape new market entry and develop strategic client partnerships that create long-term value.
We offer clear progression pathways to senior account leadership portfolio leadership and broader commercial rolessupported by a culture that champions inclusion balance and continuous development.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
