Customer Service Representative

Randstad India

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profile Job Location:

Hyderabad - India

profile Monthly Salary: Not Disclosed
Posted on: 3 hours ago
Vacancies: 1 Vacancy

Job Summary

Key Responsibilities
  • Empathetic Listening: Patiently listen to customer concerns to identify the root cause of their issues.

  • Effective Problem Solving: Provide prompt accurate and clear resolutions to a variety of customer queries.

  • Strategic Escalation: Know when a case needs a specialists touch and escalate it to the right internal teams seamlessly.

  • Process Integrity: Follow defined policies processes and SOPs to ensure every interaction meets our high standards.

  • Quality & Compliance: Maintain a customer-first mindset while staying aligned with our internal quality guidelines.

What Were Looking For
  • Excellent verbal and written communication skills.

  • A calm demeanor-especially when dealing with complex or frustrated inquiries.

  • The ability to multitask and navigate internal systems quickly.

  • A commitment to consistency and following established workflows.


Key Responsibilities Empathetic Listening: Patiently listen to customer concerns to identify the root cause of their issues. Effective Problem Solving: Provide prompt accurate and clear resolutions to a variety of customer queries. Strategic Escalation: Know when a case needs a specialis...
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Key Skills

  • Typing
  • Data Entry
  • Customer Service
  • Basic Math
  • Computer Skills
  • Windows
  • Banking
  • Upselling
  • Pricing
  • Sanitation
  • Cash Handling
  • Stocking