Program Manager, Payment Business Operations
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about customer experience Can you help drive operational performance and have a track record of contributing on key initiatives Are you successful at influencing others to deliver when faced with competing priorities Are you comfortable serving as a point of contact for external partners while primarily driving internal operational excellence
Payment Business Operations manages relationships with 50 payment partners worldwide including credit card gateways and acquirers co-branded credit cards private label cards foreign exchange programs and more. The Business Operations team supports the larger payments platform working closely with product management software development and technical operations. Locally Payments Business Operations works closely with internal clients such as Customer Service Finance Accounting and Fraud as well as third-party partners and banks relied upon to process payments. This team facilitates the local operational relationship with third-party payment partners advocating for customer experience and applying operational improvements. Additionally this team is responsible for supporting operational efficiencies and escalation reduction opportunities. Come and experience a company and team who put customers first!
The Business Operations Program Manager is responsible for driving operational excellence within payments with a primary focus on internal operations and cross-functional collaboration. This role will partner with internal customers to identify points of friction build a business case propose requirements and advocate for customer experience improvement projects.
The ideal candidate is a motivated self-starter who can work independently in a fast-paced ambiguous environment with limited supervision. You are a fast learner who can quickly absorb the nuances of Amazons varied payment offerings and the behavior of Amazons internal systems. You are analytical in your decision-making with a demonstrated ability to drive issues to completion. Experience in the banking or payments industry is preferred.
Key job responsibilities
- Operational Issue Management: Serve as a primary point of contact for operational trouble tickets triaging tracking and driving issues to resolution in a timely manner while communicating status updates to relevant stakeholders.
- Cross-functional Team Support: Act as an operational backbone for the team by facilitating workflows removing blockers and providing hands-on support to ensure the teams various initiatives and ongoing responsibilities progress smoothly and efficiently.
- Process Improvement: Identify opportunities to reduce escalations and improve operational efficiency; propose and implement scalable solutions in collaboration with internal and external stakeholders.
- Regulatory Issue Management: Serve as a primary point of contact for inquiries related to regulatory requirements coordinating with external payment partners and internal stakeholders to ensure accurate understanding and appropriate handling of compliance-related questions.
- External Partner Engagement: Serve as a point of contact for external payment partners addressing operational inquiries and coordinating on day-to-day matters to ensure smooth collaboration and uphold service quality and customer experience standards.
About the team
Visit Business Introduction and Employee Interviews
- 3 years of program or project management experience
- Bachelors degree or equivalent
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- Experience working with and managing third party vendors
- Fluency in Japanese and business-level English communication skills (verbal and written)
- Experience working in e-commerce / retail / supply chain / financial services business
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Payment Business Operations manages relationships with 50 payment partners worldwide including credit card gateways and acquirers co-branded credit cards private label cards foreign exchange programs and more. The Business Operations team supports the larger payments platform working closely with product management software development and technical operations. Locally Payments Business Operations works closely with internal clients such as Customer Service Finance Accounting and Fraud as well as third-party partners and banks relied upon to process payments. This team facilitates the local operational relationship with third-party payment partners advocating for customer experience and applying operational improvements. Additionally this team is responsible for supporting operational efficiencies and escalation reduction opportunities. Come and experience a company and team who put customers first!
The Business Operations Program Manager is responsible for driving operational excellence within payments with a primary focus on internal operations and cross-functional collaboration. This role will partner with internal customers to identify points of friction build a business case propose requirements and advocate for customer experience improvement projects.
The ideal candidate is a motivated self-starter who can work independently in a fast-paced ambiguous environment with limited supervision. You are a fast learner who can quickly absorb the nuances of Amazons varied payment offerings and the behavior of Amazons internal systems. You are analytical in your decision-making with a demonstrated ability to drive issues to completion. Experience in the banking or payments industry is preferred.
Key job responsibilities
- Operational Issue Management: Serve as a primary point of contact for operational trouble tickets triaging tracking and driving issues to resolution in a timely manner while communicating status updates to relevant stakeholders.
- Cross-functional Team Support: Act as an operational backbone for the team by facilitating workflows removing blockers and providing hands-on support to ensure the teams various initiatives and ongoing responsibilities progress smoothly and efficiently.
- Process Improvement: Identify opportunities to reduce escalations and improve operational efficiency; propose and implement scalable solutions in collaboration with internal and external stakeholders.
- Regulatory Issue Management: Serve as a primary point of contact for inquiries related to regulatory requirements coordinating with external payment partners and internal stakeholders to ensure accurate understanding and appropriate handling of compliance-related questions.
- External Partner Engagement: Serve as a point of contact for external payment partners addressing operational inquiries and coordinating on day-to-day matters to ensure smooth collaboration and uphold service quality and customer experience standards.
About the team
Visit Business Introduction and Employee Interviews
- 3 years of program or project management experience
- Bachelors degree or equivalent
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- Experience working with and managing third party vendors
- Fluency in Japanese and business-level English communication skills (verbal and written)
- Experience working in e-commerce / retail / supply chain / financial services business
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Disaster Recovery
- Order Management System
- SAFe
- TOGAF
- Business Management
- White Papers
- Investment Banking
- Middleware
- Project Management
- Sharepoint
- Order Fulfillment
- Google Suite
About Company
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