IT Support Technician, Ops Tech Solutions (OTS) Fixed Field

IT Technicians in Amazons Operations teams dont have traditional office roles they take care of the various IT systems at the heart of our operational sites. As an IT Support Technician youll work at a logistics site alongside colleagues remote support teams and the business to offer a crucial IT support this role youll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means youll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised qualifications.

Key job responsibilities
Support local users by installing supporting and fixing issues on the IT infrastructure end-user devices and applications
Manage tickets providing both first and second-line support
Provide proactive maintenance to maximise the availability of all IT equipment
Implement projects and deliver innovations together with other IT Service colleagues

A day in the life
From day one youll be involved in helping us grow our capabilities through deploying the latest technologies and helping colleagues get the most use out of their IT. If you enjoy a fast-paced environment this is a fantastic opportunity. You will have the chance to suggest ways that we can improve our systems and collaborate with others to upgrade the service we give to internal customers wherever possible.

About the team
Within the Ops Tech IT (OTS) team we offer constant tech support to Amazons global operations. Maintaining upgrading and protecting the IT infrastructure and end-user devices of one of the worlds largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones whilst other people take management roles providing leadership to our tech support colleagues so they can better help our end-users.

Amazons OTS team work hard to balance performance and sustainability in all new solutions. Lots of our people are based on site. Our team operates around the clock making sure we can offer support or carry out important maintenance with minimal business interruption.

- Experience with computer skills including proficiency in MS Office (Word Excel PowerPoint)
- Experience in technical support work engineering or an operations environment
- Experience working and communicating with multiple stakeholders C-level executives and cross-functional teams
- Valid and active drivers license
- Experience in written and spoken English and an ability to compose grammatically correct concise and accurate written responses

- certification in an applicable field like A Net Sec CCNA LPIC Linux AWS certification or A or CND (Certified Network Defender) or Network or Security
- Bachelors or Masters degree in computer science engineering or a related technical field
- Experience working with networks IT infrastructure or system integration
- Experience identifying and improving business processes
- Experience planning managing and delivering customer-focused documentation across multiple teams

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.