Senior Director, Facilities Management

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You will bring your entrepreneurial spirit and client relationship management expertise to ensure that the relationship between JLL and Schneider Electric is maintained at the highest levels. You will be recognized by Schneider Electric as a valued advisor who delivers innovative solutions and ensures that both Schneider Electric and the JLL account team have full access to the necessary resources required to meet account objectives and Schneider Electrics strategic priorities.

Client/Stakeholder Management

• Maintain a high level of client relationships at the highest levels.

• Ensure Schneider Electric is provided with a consistent framework and resource base to drive service delivery integration.

• Develop in-depth understanding of Schneider Electrics issues to allow the provision of meaningful advice and direction.

• Single point of contact for resolving issues and for expanding use of JLLs services

• Ensure no overlap or conflicting activities or conflict of interest in provision of services.

• Improve performance via ongoing monitoring of client relationships applying strategic thinking planning and efficient operations.

• Ensure no overlap or conflicting activities or conflict of interest in provision of services.

• Empower the Account team to gain in-depth understanding of Schneider Electrics key issues.

• Support the Account team to be high performing and engaged.

• Transfer best practices by participating with a community of JLL Client Relationship Managers who can share information success stories challenges and opportunities.

• Establish the vision and strategy of the account plans and ensure the client receives exceptional delivery of their requirements.

• Understanding the clients key business drivers focus on the account team to ensure those priorities are aligned with our deliverables.

• Work with support functions (HR SCMP EOS and Finance) to ensure smooth delivery at all sites.

Financial Management

• Meet the agreed growth targets for the account.

• Be responsible for the achievement of the agreed financial targets for the account; revenue expenses and debtors targets.

• Looking for opportunities to cross-sell services.

• Assist finance teams for collection of fees from clients and tracking of outstanding payments.

• Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle

• Actively manage the professional development of all direct reports

Contract Management

• Ensure adherence to the contract.

• Assist RAD and Facilities Managers for the achievement of key performance indicators service levels and other measures as contracted.

• Assist and manage the change control process.

• Work with Account Managers to ensure governance is followed at all locations.

Operations

• Assist with the implementation of technology systems to support service delivery and ensure the required reporting from the systems.

• Develop and implement standard operating procedures and processes for new accounts.

• Develop implement and manage all local initiatives and programs for the IFM team.

• Drive client specific initiatives such as savings targets benchmarking and best practices.

• Source transfer and implement best practices to the account.

• Drive regional consistency in the account e.g. in reporting standard operating procedures systems and HR practices.

• Establish consistency in the monthly reporting across the JLL portfolio.

• Prepare regional reporting to the satisfaction of the Client.

Performance objectives

• Work with the account team to ensure that all KPIs as agreed with Schneider Electric are achieved.

• Ensure compliance with internal Mandatory Account Deliverables (MADs)

• Consistent levels of Schneider Electrics engagement to ensure ongoing client satisfaction.

• Exceptional service delivery and year on year account growth

Key qualifications and experience

• Has handled complex account structures either running multiple teams across multiple locations with multiple clients and account models

• Has experience in handling client sensitivities knowing when to escalate with urgency or how to de-escalate certain risks.

• Deep experience with infrastructure and /or large corporate clients at snr executive level.

• Demonstrated ability to lead manage and influence business relationships in a positive direction including negotiation and successful conflict resolution.

• Proven capacity to successfully manage a business contract includes the ability to understand interpret and respond to management operational and financial information and trends.

• Experience in developing portfolio strategic plans.

Client Satisfaction

High level of communication within the organization and with the client.

Continuous improvement in the following

Staff morale and satisfaction.

Client satisfaction

Improvement and savings initiatives for the client.

Identification of business opportunities for JLL within the clients facilities.

Ensure we achieve KPI targets for the account.

A university degree or professional qualification in engineering real estate or facility management

Above 10 years of practical experience in property or facility management

Ability to think laterally and deliver innovative solutions.

Strong leadership people and communication skills

Excellent command of spoken and written English.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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