Desktop Engineer
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
We are Hiring IT Administrator Infrastructure & User Support !!!
Role - IT Administrator
Experience - 2 - 3 years
Location - Bengaluru
Work Mode - 5 Days Work from office
Brief Description of Duties :
The IT Administrator will be responsible for handling end-user support JIRA Service Desk IT hardware inventory management automation through workflow tools and hardware analytics using unique monitoring solutions. The role also requires a good understanding of cloud infrastructure support and monitoring.
Key Responsibilities
- Provide expert end-user support across Windows Mac and mobile platforms.
- Administer and optimize JIRA Service Desk for ITSM processes including workflow automation and reporting.
- Manage IT hardware inventory lifecycle including procurement asset tracking audits and decommissioning.
- Implement and maintain automation for IT processes using workflow tools (e.g. JIRA automation ScriptRunner REST APIs).
- Oversee ITSM processes such as incident problem and change management ensuring adherence to ITIL or similar frameworks.
- Perform hardware analytics using advanced monitoring tools (such as NinjaOne ManageEngine OpManager Datadog Atera) leveraging real-time data automated alerts and customizable dashboards to proactively monitor analyze and report on hardware health and performance.
- Support and monitor cloud infrastructure utilizing monitoring tools to track resource utilization system health and performance across on-premises and cloud environments.
- Collaborate with IT and business teams to identify and implement process improvements.
- Maintain comprehensive documentation for ITSM processes hardware analytics and cloud support procedures.
- Train and mentor end users and junior IT staff on ITSM tools hardware monitoring and automation practices.
- Ensure compliance with security and governance standards.
Requirements
- 2-3 years of experience in IT support or engineering roles with strong ITSM and end-user support background.
- Proven experience administering and optimizing JIRA Service Desk including workflow configuration and automation.
- Hands-on experience with IT hardware analytics and monitoring using unique tools such as NinjaOne ManageEngine OpManager Datadog Atera or similar platforms.
- Solid understanding of ITSM frameworks (such as ITIL) with practical experience in incident problem change and asset management.
- Experience with automation tools and scripting (e.g. Tines PowerShell) for workflow and process automation.
- Good basic understanding of cloud infrastructure concepts including support and monitoring using relevant tools.
- Proficient in Windows Mac OS and mobile device management.
- Strong understanding of networking fundamentals Active Directory and security best practices.
- Excellent troubleshooting analytical and communication skills.
- Ability to document technical processes and conduct user training.
- ITIL Foundation certification or equivalent ITSM qualification preferred.
Preferred Qualifications
- Experience with additional ITSM tools (e.g. Jira Service Management ServiceNow & Freshservice).
- Certifications in ITIL Microsoft or related technologies.
- Exposure to cloud platforms (AWS Azure Google Cloud) and identity management solutions.
Please share your updated CV to /
Required Experience:
IC
Key Skills
- MAC
- Active Directory
- Switching
- Information Technology
- Access Points
- Deskstops
- PowerShell
- OS
- Windows
- SCCM
- Troubleshoot
- Computer information system
- Setup
- hardware
- Technical Support
About Company
Applied offers innovative cloud-based insurance software embedded with AI capabilities to help agencies be more efficient and unlock new levels of growth.
