Customer Success Manager (temporary position) (mwd)

VusionGroup SA

Job Location:

Köln - Germany

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Project Management

Job Summary

We build. We create impact.

As a Customer Success Manager at VusionGroup you will be the strategic owner of the customer relationship driving value realization service excellence and long-term partnership.

Your mission is to ensure our clients achieve their desired outcomes while positioning VusionGroup as a trusted advisor and key service partner.

Relationship Ownership & Account Leadership
- Develop and maintain strong trust-based relationships with key stakeholders positioning Vusion as a strategic partner.
- Lead the execution of account plans in collaboration with Sales and Key Account Managers (KAMs).
Service Performance & Governance
- Monitor service commitments across support maintenance and asset management ensuring contractual obligations are met.
- Coordinate cross-functional teams (Support Sales Project Managers Experts) to deliver high-quality service.
- Lead client touchpoints and executive reviews (EBRs) focusing on outcomes performance and continuous improvement.
Strategic Service Management
- Define implement and evolve SLA frameworks in collaboration with internal and client stakeholders.
- Manage service contract budgets ensuring financial alignment and transparency.
- Proactively identify and manage events impacting service delivery throughout the contract lifecycle.
Value Realization & Expansion
- Shape success plans and strategic roadmaps aligned with customer objectives and business outcomes.
- Propose and present service evolutions and improvement plans including cost modeling and ROI storytelling.
- Collaborate with Sales on upsells and renewal strategies influencing budget decisions and long-term planning.
Customer Engagement & Advocacy
- Map and engage stakeholders across the customer organization driving multi-threaded relationships.
- Evangelize Vusions product capabilities through story-led demos and feature showcases.
- Capture customer success stories and references to fuel marketing and pipeline impact.
Lifecycle Management
- Drive structured onboarding experiences with repeatable playbooks and consistent time-to-value.
- Institutionalize health monitoring practices leveraging telemetry and predictive risk models.
- Lead offboarding processes with closed-loop feedback programs to reduce future churn and mentor retention strategies.

Qualifications :

Experience:

Proven experience up to 5 years in the same role (Customer Success Manager or Service Delivery Manager)
Experience with high-level customer engagement
Experience working in large retail organizations

Skills/Abilities:

Ability to understand customers needs and build trust-based relationships
Excellent attention to detail
A proactive approach and initiative in improving service
The ability to think quickly and resolve challenges
Openness to change and adaptability
A high level of energy and enthusiasm
Native German and English C1 (the manager and the hiring team speak english/french)

Please note that this is a temporary position.

Additional Information :

We innovate. We help communities thrive.

Vusion has an international presence in 19 joining us youll be part of a globally distributed team of intellectually curious committed and collaborative co-workers.

The work is fast paced challenging and ambitious. Here you will feel valued for your contributions as we reinvent modern commercetogether.

We feel supported. You will too.

Vusion is a place where people feel safe happy and respected. We offer programs and benefits to support you in whatever comes next in your life including:

Remote Work :

Employment Type :

Full-time

We build. We create impact. As a Customer Success Manager at VusionGroup you will be the strategic owner of the customer relationship driving value realization service excellence and long-term partnership. Your mission is to ensure our clients achieve their desired outcomes while positioning VusionG...