Experienced Bilingual Service Advisor
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for Bilingual Service Advisor who believes in delivering the best customer service to each customer everytime. Must be able to greet guests schedule appointments and act as a liaison between customers and the service techs. If you can make customers feel welcome and confident that their needs are being met then our dealership may be your next career home. Put your peoples skills to work for us and find out more now.
Job Responsibilities
- Greet service department customers promptly and courteouslyattitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready to pick up
- Review and explain repairs and associated costs with customers
- Handling minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
- Must be Bilingual
Benefits
In addition to career-long personal development our associates enjoy a number of benefits including:
- Full health benefits (medical dental vision life)
- 401k Retirement savings plan with company match
- Employee discounts
- Drug Free Work Environment
- Equal Opportunity Employer
About Our Dealership
Since 1938 and with over 80 years of success Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Franks son Ramsay Gillman continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.
Now owned and operated by Ramsays son Chris Gillman Team Gillman has dealerships in Houston Kingwood and Rosenberg representing Acura Honda Subaru Mazda and Volkswagen. Success has not altered the organizations founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And they understand continued prosperity as well as future growth depends upon maintaining this long-established tradition of excellence.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
The Team Gillman Auto Group proudly offers some of the best Acura, Chevrolet, Honda, Mazda, and Subaru dealers in the Houston area, as well as collision repair and car buying.
