Academic Operations, Accreditation, & Undergraduate Programs Coordinator

Concordia University is a Lutheran higher education community committed to helping students develop in mind body and spirit for service to Christ in the Church and in the world.

Position Summary

The Academic Operations Accreditation and Undergraduate Programs Coordinator supports the Batterman School of Business by executing the operational work required to deliver undergraduate academic programs maintain accreditation status and support overall academic reporting and data analysis. This position builds and maintains course schedules for undergraduate programs monitors enrollment and course viability and executes adjunct processes from recruitment support through onboarding and term readiness. The role ensures accurate scheduling timely communication and dependable operational follow-through in support of program quality and student success. This position also serves as the Schools accreditation liaison for project management coordinating timelines evidence collection workflows and accreditation reports.

Job Duties & Responsibilities

Undergraduate Program Scheduling

• Build and maintain the term schedule for undergraduate academic programs in alignment with the scheduling calendar and academic policies.
• Coordinate schedule development with Undergraduate Business Chair including: section planning modality/format meeting patterns instructional assignments and schedule change process.
• Prepare schedule drafts route for approvals and publish final schedules according to established deadlines.
• Serve as the central point of contact for undergraduate program schedule adjustments after publication (additions cancellations instructor changes) ensuring appropriate approvals are documented.

Undergraduate Enrollment Monitoring and Course Viability Management

• Monitor undergraduate enrollment and registration trends.
• Prepare action lists and recommendations for Undergraduate Business Chair regarding low-enrolled sections additional sections cap increases and cancellations.
• Maintain reports on cancellations and historical enrollment patterns to support data-informed scheduling.

Undergraduate Adjunct Management

• Maintain adjunct staffing pipelines for undergraduate programs including term-to-term availability tracking and credential documentation coordination.
• Execute onboarding logistics: system access setup coordination orientation scheduling and first-day readiness checklists.
• Coordinate adjunct teaching assignments documentation and ensure timely communication of key dates expectations and required training.
• Support adjunct evaluation logistics by collecting inputs tracking completion and routing materials to the Undergraduate Program Chair for decision-making.

Undergraduate Operational Support

• Provide day-to-day undergraduate operational support to program leaders (calendar support for key milestones meeting preparation and follow-up tracking).
• Coordinate undergraduate student-facing operational processes tied to program delivery (as assigned) such as forms processing and communications.
• Maintain program operations documentation (process checklists timelines templates) to improve consistency and reduce rework.

Data Compliance and Continuous Improvement

• Produce routine operational reports for the School of Business (schedule status staffing status enrollment monitoring summaries adjunct utilization).
• Ensure operational processes follow institutional policy and timelines.
• Identify recurring scheduling and staffing issues and propose process improvements.
• Produce ad hoc data reports requested by the School of Business Leadership Team.

Accreditation Liaison Project Management

• Serve as the accreditation liaison for project management: maintain the master accreditation calendar coordinate evidence requests track deliverables and support report assembly.
• Maintain a structured evidence repository and version control for accreditation materials.
• Coordinate working group meetings agendas and action tracking related to annual reporting and self-study preparation.
• Draft and compile sections of reports as assigned ensuring completeness and consistency-while routing for academic review and final approval by the Associate Dean for Academic Affairs.
• Monitor deadlines for annual accreditation reporting and the self-study year plan proactively flagging risks and dependencies.
• Other duties as assigned.

Knowledge Skills & Abilities

• High attention to detail and strong follow-through.
• Clear professional communication and strong customer service orientation.
• Ability to organize work across peak cycles (registration/scheduling) and maintain accuracy under pressure.
• Ability to translate leader decisions into operational steps and timelines.
• Supportive of the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS)

Education & Experience

Required Qualifications

• Bachelors degree required (or equivalent combination of education and relevant experience).
• 2 years of experience in academic scheduling registrar operations higher education administration or comparable operations role.
• Demonstrated ability to manage complex timelines multiple stakeholders and confidential information.
• Strong proficiency in Microsoft Office.

Preferred Qualifications

• Experience using a Student Information System (e.g. Banner or similar).
• Experience supporting adjunct onboarding and term readiness.
• Familiarity with course scheduling practices academic policies and higher education calendar cycles.
• Experience supporting accreditation assessment coordination compliance reporting or evidence management.

Physical Demands/Equipment (Click to View)

Compensation & Benefits

This is a full-time exempt (salary) staff position. The starting wage is dependent upon individual qualifications and experience. Concordia University benefit options include but are not limited to the following:

• Health Dental and Vision Insurance
• Personal Spending Account Flexible Spending Account and/or Health Savings Account
• Disability and Survivor Plan
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Basic Life and Supplemental Life Insurance
• Accidental Death and Dismemberment Coverage
• Critical Illness and Accident Insurance
• Tuition waiver benefits (available for employees and their qualified dependents)

Compensation and Benefit Details

Application Instructions

To receive full consideration all applicants are asked to complete and submit an online employment application through the Concordia University Employment page. To begin please click the Apply Now section on the job page and then click the Apply For This Position button to begin the application process.

Equal Opportunity Employer

It is the policy of CU to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal state and local laws.

The University will not discriminate against or harass any employee or applicant for employment because of race color sex pregnancy national origin (including ancestry) citizenship status physical or mental disability age marital status gender veteran or military status predisposing genetic characteristics domestic violence victim status or any other characteristic protected by federal state or local laws.

However CU is an institution of the LCMS and to the extent allowed by law CU reserves the right to give preference in employment based on addition preference in holding certain employment positions is given to ordained or rostered ministers of the LCMS. Based on a religious tenet CU recognizes only male LCMS ordained Ministers of the Gospel but recognizes both male and female LCMS Rostered Ministers of the Gospel.

The Human Resources Department has been appointed to manage the equal employment opportunity program including all equal employment opportunity activities as required by federal state and local agencies. If any employee or applicant for employment believes this policy has been violated he/she must contact the Director of Human Resources.

Concordia University is a HLC accredited co-educational liberal arts school offering more than 72 undergraduate majors over 35 masters degree programs and 5 doctoral programs. There are also a variety of accelerated evening and e-learning programs.

Required Experience:

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