Housekeeping Manager
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The Housekeeping Manager will be responsible for the assurance of meeting and exceeding the luxury standards of Housekeeping that is expected at Fairmont Orchid. This individual will succeed by working with the Assistant Director in recruiting for the best talent perpetuating superior training/retraining and ensuring standards are consistently upheld. We are looking for someone with a passion for people and a relentless commitment to ensure the highest levels of satisfaction for both our guests and colleagues.
What you will be doing:
- Upholding brand (LQA) standards of the department.
- Review LQA audits to identify areas of improvement and implement initiatives to improve service.
- Manage all housekeeping colleagues to include interviewing retention training coaching and discipline.
- Maintain colleague performance logs and escalate concerns to ADOH.
- Conduct continuous inspections of all areas to ensure that quality standards are being met and SOPs are being followed.
- Assist in maximizing hotel profitability by property managing expenses labor and other resources.
- Assist in the administrative and management of the Housekeeping operation to include but not limited to payroll scheduling and other duties.
- Oversee inventory and top off PAR levels as needed.
- Own all guest complaints at the highest level and follow though to ensure complete satisfaction.
- Guarantee 100% quality of all VIP and Site Visit rooms.
- Involvement in special projects.
- In the absence of the Assistant Director of Housekeeping assist the Director of Housekeeping to ensure all responsibilities and tasks are met.
- Other duties as assigned by the Director of Housekeeping and Assistant Director of Housekeeping.
Qualifications :
Your experience and skills include:
- Previous leadership experience required
- Proven ability to build and maintain good relationships with all stakeholders
- Ability to lead by example belief in a strong team culture and sets the scene for high performance.
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage (Olelo Hawaii/Ilocano/Tagalog)
- Ability to work cohesively and collaboratively as part of a team
- Detailed & service oriented with an eye for detail to be self-motivated and energetic.
Recognized commitment to cleanliness and exceeding guest expectations
- Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
- An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word Excel PowerPoint)
Additional Information :
Salary Range: $65000 - $75000 USD
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Your team and working environment: Come join the energetic and caring Housekeeping Ohana at the Fairmont Orchid. We work together as a dynamic team to ensure that our guests are well looked after and the hotel maintains the utmost cleanliness.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that to offer our guests the best we first need to offer our employees the best. Thats why youll find exceptional work opportunities throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific as well as industry leading training career development recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect Integrity Teamwork and Empowerment; we employ the highest ethical and quality standards treating all colleague with fairness & dignity. A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership Program. An exciting future awaits!
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
#LI-KK2
#AlohaOrchid
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hotel Experience
- Taleo
- Hospitality Experience
- Environmental Services
- Laundry
- Cleaning Experience
- Housekeeping Management
- OSHA
- Sanitation
- Team Management
- Leadership Experience
- Supervising Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
