Help Desk Agent Call Center Specialist
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The Help Desk Agent provides frontline customer service and technical support at the on-site InternationalMonetary Fund (IMF) call center. This role is responsible for answering incoming calls assisting staff and external callers troubleshooting issues and ensuring timely and professional resolution of requests. Reliability flexibility clear communication and adherence to call center protocols are essential.
Pay: $22.00 per hour (USD)
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicants experience skills abilities geographic location and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABMs benefits visit ABM Team Member
Work Environment and Scheduling:
This position is on-site at the IMF call center. Work schedules may vary and can include shifts holidays and schedule adjustments based on operational demands. Flexibility with scheduling is a requirement of this role. Mon-Fri role.
Responsibilities
- Answer incoming calls promptly and professionally
- Provide accurate information guidance and issue resolution
- Log track and update calls and incidents in the ticketing system
- Escalate issues according to established procedures
- Maintain constant availability during scheduled shifts
- Demonstrate flexibility with assigned schedules shifts and coverage needs
- Follow IMF ABM and call center policies and procedures
- Communicate effectively with supervisors and team members
- Maintain confidentiality and professionalism at all times
- Participate in training and quality assurance initiatives
Qualifications
- High school diploma or equivalent required
- Previous call center or customer service experience preferred (2 years preferred)
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Dependable attendance and punctuality
- Willingness to work flexible schedules shifts and holidays as required
- Basic computer and data entry skills
Additional Responsibilities Disclaimer:
This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned to meet operational organizational or client needs.
$22 - $22 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
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