INManagerR&CCustomer ConsultingAdvisoryPune

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

At PwC our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs develop customer-centric solutions and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs provide consulting services across different customer-related areas and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience drive business growth and improve overall customer satisfaction.

*Why PWC

about us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary

A career within Customer consulting Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences.

*Responsibilities:

1) Business Acumen to drive actionable outcomes for clients with the latest industry trends innovations and disruptions metrics and value drivers

2) An excellent established track record for selling and delivering consulting engagements in R&C domain at the same time

3) Experience working with C level executive clients with extensive experience in projects in which the primary stakeholder was the CEO; Chief Strategy Officer Sales Head

4) Strategy consulting experience in Corporate Strategy; Growth Strategy Market Entry Strategy Operating Model Strategy Business and Financial Model development Value and investment case design Productivity Uplift Digital RTM In the R&C Sector

5) Strategy experience in R&C Sector Digital Sales Enablement Offline RTM Transformation Channel strategy Pricing & Promotions Distribution Network strategy Online sales across D2C marketplaces & Q-Com

6) Should have managed a team of min 2-3 members in previous experience.

7) Business/ Industry experience in broad based general management in blue chip R&C organizations with background in sales/ marketing

8) Able to navigate ambiguity and able to structure analyses for complex problem statements and drive teams to generate insights and solutions.

9) Willingness to stretch high learning agility (comfort with learning at speed) and can-do attitude.

10) Willingness to travel and execute projects on site.

Preferred skill sets Channel Expansion and Effectiveness: Robust channel management operating model understanding defined customer promise redesigned org. structure KPIs identification/ shortlisting/ finalization of potential distributors/dealers with on-boarding and stabilization.

o RTM Strategy design and execution: VoC execution with customer segmentation and value proposition design Define RTM strategy with operating model construct

o Growth Strategy: Conduct market research and analysis to identify trends and opportunities in the key R&C sub-sectors. Define market strategy based on relevant market characteristics identify datasets create target segments

o Sales execution: Drive sales discipline in sales call execution total calls visit time visit activities productive calls cadence.

o Sales training: Define and Conduct sales training at scale training effectiveness evaluation.

o Trade marketing: Define and execute trade schemes scheme planning and budgeting scheme effectiveness evaluation (RoI) scheme disbursement and claims management.

o Sales org structure: Drive exercise to redesign sales org structure to align with strategic objectives of depth or extraction.

o Channel Partner RoI: Good understanding of channel partner RoI and develop ideal business case

o Sales Technology: Good functional understanding of new tools in Sales Technology SFA DMS CRM etc.

o Sales Analytics: Ability to do RCA on sales data come to conclusions and then design & implement interventions across the value chain

Years of experience required 7 years Location : Delhi Mumbai and Bangalore

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Microsoft C

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Case Development Business Development Business Expansion Business Model Development Business Transformation Channel Partner Management Coaching and Feedback Communication Creativity Customer Analysis Customer Engagement Customer Experience (CX) Strategy Customer Insight Customer Relationship Management Customer Retention Customer Service Customer Strategy Customer Success Customer Transformation E-Commerce Embracing Change 22 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date