Croatian Customer Specialist in Athens

Athens - Greece

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Start Your Career as a Customer Specialist

Do you enjoy helping people and providing quick solutions to travel-related questions Join a friendly and dynamic team committed to creating smooth and stress-free travel experiences. This role is perfect for organized proactive individuals who are passionate about delivering outstanding customer support.

About the Role:

As a Customer Specialist you will act as the primary contact for customers seeking assistance before during or after their journeys. Using digital communication channels you will handle requests related to bookings itinerary changes cancellations refunds and general travel inquiries helping ensure every traveler has a seamless and enjoyable experience.

Key Responsibilities:

Assist travelers through chat email and online platforms with a variety of travel-related questions
Manage reservations for flights accommodations car rentals and activities including modifications and cancellations
Provide accurate information regarding travel plans entry requirements baggage policies and refund processes
Support customers with account issues payments and loyalty or rewards programs
Recognize urgent or complex situations such as delays or missed connections and escalate them when needed
Record customer interactions accurately within internal systems
Work closely with internal teams and external partners to ensure consistent service quality
Meet established performance goals including quality standards and response-time targets
Stay up to date with travel policies destination updates tools and operational improvements

Requirements:

Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Greek residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits:

Competitive Salary: Based on your experience and skills
Performance Bonuses: Rewards for outstanding service
Comprehensive Insurance: Health and life coverage for your well-being
Meal Allowance: Support for daily meals
Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality Apply today and kickstart your career in the exciting world of travel!

Start Your Career as a Customer Specialist Do you enjoy helping people and providing quick solutions to travel-related questions Join a friendly and dynamic team committed to creating smooth and stress-free travel experiences. This role is perfect for organized proactive individuals who are passiona...

Start Your Career as a Customer Specialist

About the Role:

Key Responsibilities:

Assist travelers through chat email and online platforms with a variety of travel-related questions
Manage reservations for flights accommodations car rentals and activities including modifications and cancellations
Provide accurate information regarding travel plans entry requirements baggage policies and refund processes
Support customers with account issues payments and loyalty or rewards programs
Recognize urgent or complex situations such as delays or missed connections and escalate them when needed
Record customer interactions accurately within internal systems
Work closely with internal teams and external partners to ensure consistent service quality
Meet established performance goals including quality standards and response-time targets
Stay up to date with travel policies destination updates tools and operational improvements

Requirements:

Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Greek residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits: