Student Support Coordinator (Metro)

• Permanent/Continuing part time position (0.6 FTE) 21 hours per week
• Level 6/7: $94998 - $117633 (pro rata) 17% superannuation
• Located across UOW Metro Campuses Liverpool Sutherland and Sydney CBD and travel to Wollongong as required

About the Opportunity

The University of Wollongong is seeking a Student Support Coordinator to join the Division of Student Services and contribute to the delivery of high-quality wellbeing and support services for students across our metropolitan campuses. Working collaboratively with students academic staff professional services and external agencies the role provides specialised advice and coordinated support to assist students experiencing personal academic or wellbeing challenges to remain engaged and successfully progress through their studies.

The Student Support Coordinator provides intake triage and welfare support to students presenting with a range of immediate or complex needs. Applying trauma-informed and strengths-based approaches the role works with students to assess their circumstances develop support strategies and coordinate referrals to relevant internal and external services. The position also supports students affected by critical incidents and assists them in navigating university processes and accessing appropriate supports.

This role contributes to a holistic and proactive approach to student wellbeing by working closely with colleagues across the University to identify emerging issues support preventative initiatives and enhance the overall student experience. The position maintains strong working relationships with faculties student residences and professional services to ensure coordinated and timely care for students.

Position Description

The successful candidate will be required to produce a valid Working with Children Check and a National Criminal History Check prior to commencement.

About You

The successful candidate will hold tertiary qualifications in a relevant discipline such as social work psychology welfare or a related field or possess an equivalent combination of relevant experience and training. You will demonstrate experience providing specialised support in complex environments strong interpersonal and communication skills and the ability to engage effectively with students from diverse backgrounds while navigating policies and processes within a higher education context.

How to Apply

Click on the Apply Now button at the bottom of the advertisement. Youll be prompted to submit a resume and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.

For further information about this position please contact Gabriella Holmes

Closing Date: Sunday 29 March 2026 11:55pm

Additional Information

This role is not suitable for remote working arrangements and may require occasional work outside standard business hours.

This position has been classified as child-related work more information is available within the position description.

Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply

As required by federal legislation prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence during their previous employment or otherwise in a legal process. Any such declaration will be included in the Universitys employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.

The University of Wollongong is committed to workplace equity diversity and inclusion. We value and acknowledge the importance of our peoples diverse experiences talents and cultures that they bring to work with them each day. Embracing diversity and creating inclusion is a key component of attracting and retaining talent in our workforce. The creation of a diverse and inclusive workforce is central to our ability to unlock potential enhance our success and achieving our vision of being in the Top 1% of universities globally.