Parts Journeyperson Countersales Field Albian
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Job Location:
Fort McMurray - Canada
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
Finning Canada is seeking a Parts Journeyperson to join our great team supporting our client at Albian. This position is responsible for handling a variety of parts counter sales related duties within the branch. Primary responsibility includes developing and maintaining customer relationships providing sales support for telephone walk in and shop parts needs as well as effectively managing all facets of the parts ordering process and system.Our Finning Parts team provides excellent opportunity and diversity to develop exceptional talent and position the successful candidate into an exciting and rewarding career.
We look forward to you joining our team!
Job Description:
Major Job Functions:
- Develop and maintain relationships with customers visiting the branch for parts needs
- Answer calls and respond to emails by providing an outstanding level of service
- Manage the customer pickup area located behind the customer service counter and ensure aged parts bare returned to inventory
- Internal field service and walk in customer parts sales orders
- Sourcing and ordering used parts
- Pulling customer and branch parts orders
- Processing parts credits core inspections and warranty
- Hose building and processing
- Packing and labeling parts orders for shipment
- Process customer orders
- Participate in parts related special projects and assignments
- Participate in call quality and performance initiatives as required
- Parts delivery and warehouse duties as needed
Other functions may include but are not limited to:
- NEP sourcing of CAT and non-CAT parts
- Procurement of non-CAT parts
- Managing backordered parts
Qualifications:
- Journeyperson parts certification coupled with previous parts warehouse front counter sales experience and Caterpillar product knowledge
- A high performance positive attitude and the ability to build and maintain respectful working relationships
- Ability to deal with difficult situations and potentially unhappy customers
- Capable of working with minimal supervision
- Computer literacy with applicable software knowledge along with shop parts experience
- Experience with SIS AIMS Antares SIMSi InfoCast Lawson M3 Landmark Smart Office M3 Sales Automation and the MS Office Package will be considered assets
- Requirement to work on Maximo training will be provided
Note:
- This position will work at 14x14 continuous shift rotation based at Albian
- Candidate selection will be in compliance with the terms of the current collective agreement
- Please note that any future shift changes that may occur will be made in accordance with the terms and conditions of the Collective Agreement.
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Key Skills
- Business Development
- Sales Experience
- Marketing
- Inventory Control
- Customer Service
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Service Writing
- Sales Management
- Automotive Service
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
