Service Administrator
Share
Job Location:
Everett, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Service Administrator (InProcessing & OutProcessing)
Location: Fluke Services Fluke Park
Position Description
This position receives equipment books RMAs and updates service orders in Oracle/Depot Repair for inbound customer equipment deliveries. This role ensures customer equipment and service orders are received reviewed transacted shipped and communicated accurately and efficiently within Oracle/Depot Repair systems. Cross-trained to back up shipping and receiving functions on the dock.
Primary Responsibilities
- Receive and inprocess inbound service orders including booking RMAs and updating service orders within Oracle/Depot Repair.
- Review service orders equipment and accompanying documentation to verify pricing part numbers accessories and shipping instructions.
- Perform out-processing and shipping transactions including packaging labeling expediting shipments and completing required system transactions within Oracle/Depot Repair.
- Manage and maintain customer credit holds escalating and resolving issues in coordination with internal stakeholders.
- Communicate effectively with customers and internal Fluke teams including Accounting Logistics/Traffic Customer Care IT and System Support via phone and email.
- Ensure accurate documentation management including obtaining filing and locating paperwork or products within and outside the immediate work area.
- Support regulatory contractual and orderprocessing compliance by following established guidelines and procedures.
- Cross-train and provide backup support for shipping and receiving dock operations including cleaning and inspection of units as needed.
Skills and Experience
- 12+ years of experience in customer service logistics material handling or service order processing (inprocessing and/or outprocessing).
- Proven ability to communicate professionally with internal and external customers via phone and email.
- Strong computer skills including proficiency with Microsoft Office and Internet-based tools.
- High attention to detail with the ability to manage multiple tasks accurately in a fast-paced environment.
- Demonstrated organizational interpersonal and written/oral communication skills with the ability to work tactfully across departments.
- Ability to complete tasks with supervision using established order processing procedures and guidelines.
Qualifications
- U.S. Citizen or U.S. Person status required.
- Minimum of 12 years of material handling and/or customer service experience.
- Ability to lift up to 50 lbs and work safely with service equipment.
- Ability to work productively in a team environment with strong work ethic and reliability.
- Flexibility to work varying schedules including occasional overtime as business needs require.
Preferred Qualifications
- Customer service or logistics background.
- Prior data entry experience.
- Experience with computerized inventory CRM or shipping systems (e.g. UPS FedEx).
- Familiarity with contract review terms and conditions and regulatory compliance requirements.
Required Experience:
Unclear Seniority
Key Skills
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
