HostHostess
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
General Purpose:
A Host or Greeter is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service passing out menus and accepting phone calls.
Essential Duties:
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Acts with integrity honesty and knowledge that promote the culture values and mission of The Club at ArrowCreek.
- Develops positive relationships with shift team by understanding and addressing individual motivation needs and concerns.
- Welcome guests in a warm and friendly manner.
- Ascertains their dining/lodging needs.
- Seats guests and manage the seating chart.
- Monitors restaurant activity to determine seating and dining flow.
- Responds to guest inquiries and requests in a timely friendly and efficient manner.
- Performs opening and closing duties as needed.
- Assists others with side work including but not limited to cleaning stocking folding silverware etc.
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
- Assists with the overall upkeep of the clubhouse and lobby.
- Provides sincere and courteous service to all guests with items such as directions and information. Maintains the lobby in a neat and orderly fashion.
- Assists with all food and beverage activities.
- Assists in educating guests regarding policy current wait times restaurant information and all other requested information they may require.
- Incorporates safe work practices in job performance.
- Regular and reliable attendance.
- Performs other duties as required.
Education/Experience:
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
Job Knowledge Skill and Ability Preferences:
- Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers the manuals for the equipment the associates may use are in English).
- Assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor or contact The Club at ArrowCreek Human Resources Department if you feel that you require an accommodation.
Education/ Certificates/ Licenses/ Training
High School Diploma preferred. Must obtain any required local and state licenses or certifications.
Experience /Background/ Knowledge
Knowledge of dining room operations required.
Skills
Ability to communicate effectively with managers guests and employees both verbally and in writing. Must be able to perform basic math computations.
Physical Requirements
While performing the duties of this job the employee is regularly required to stand talk or hear. The employee frequently is required to walk; use hands to finger handle or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit; stoop kneel and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and ability to adjust focus.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to
perform from time to time.
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more
