Community Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Level Up Your Career with Zynga!
At Zynga we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive our games have been downloaded over 6 billion timesconnecting players in 175 countries through fun strategy and a little friendly competition.
From thrilling casino spins to epic strategy battles mind-bending puzzles and social word challenges our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille Words With Friends Zynga Poker Game of Thrones Slots Casino Wizard of Oz Slots Hit it Rich! Slots Wonka Slots Top Eleven Toon Blast Empires & Puzzles Merge Dragons! CSR Racing Harry Potter: Puzzles & Spells Match Factory and Color Block Jamplus many more!
Founded in 2007 and headquartered in California our teams span North America Europe and Asia working together to craft unforgettable gaming experiences. Whether youre spinning strategizing matching or competing Zynga is where fun meets innovationand where you can take your career to the next level.
Join us and be part of the play!
Position Overview
As the Community Manager you will be responsible for the ongoing operational management and development of the social community for our Puzzle RPG product.
You will help develop and implement strategies that foster a two-way conversation between players and development; create social media content to support live operations marketing; own and improve KPIs including sentiment & engagement that connect to product success.
You will understand the holistic and dynamic landscape of community forums social media channels emerging platforms and audiences within those channels that deliver business results.
What You Will Do:
- Communicate our product vision to players
- Be the voice of the community for our development team sharing insights and trends that are meaningful to product success.
- Build and manage partnerships with content creators and internal creative teams to drive product vision storytelling.
- Execute engaging community driven marketing programs and campaigns
- Work with creative and strategic teams in the creation of original and dynamic content
- Manage the editorial content of our owned social & community channels while owning the associated KPIs for each
- Partner with Customer Experience and VIP teams to optimize/improve player sentiment and retention
What You Will Bring:
- 4 years of experience in a community management or social media coordination role preferably within the games industry
- This is a role which will require cross-geo collaboration with the studio based out of India while the main player base based out of the US. Hence willingness to work during US working hours (Central or Eastern) will be highly preferred.
- Ability to identify and track relevant community KPIs
- Experience building communities in key channels such as Discord Reddit and private messenger platforms.
- Experience with social media management tools such as Sprout Social Sprinklr and Social Studio
- Independent creation and successful execution of community-focused marketing campaigns with one or more specific business goals (growth engagement retention reactivation revenue)
- Experience building brands on social media Instagram Facebook and Twitter (YouTube experience considered an asset but not mandatory) with a proven track record
- Experience in moderating community discussions with large active communities including creation of style guides tone response strategies
- Effective time management and project management skills
- Excellent verbal and written communication skills in English
- Bachelors Degree
What We Offer You :
Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits visit the Zynga Benefits
We are proud to be an equal opportunity employer which means we are committed to creating and celebrating diverse thoughts cultures and backgrounds throughout our organization. Employment with us is based on substantive ability objective qualifications and work ethic not an individuals race creed color religion sex or gender gender identity or expression sexual orientation national origin or ancestry alienage or citizenship status physical or mental disability pregnancy age genetic information veteran status marital status status as a victim of domestic violence or sex offenses reproductive health decision or any other characteristics protected by applicable law.
As an equal opportunity employer we are committed to providing the necessary support and accommodation to qualified individuals with disabilities health conditions or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at to request any accommodations or for support related to your application for an open position.
Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram WhatsApp or others. Zynga also does not engage in any financial exchanges during the recruitment or onboarding process and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack and you should not engage. Zyngas in-house recruitment team will only contact individuals through their official Company email addresses (i.e. via a email domain).
Required Experience:
IC
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
Online games & mobile games offer limitless fun! Play the most popular free games around by Zynga - Farmville, Hit it Rich, Zynga Poker and many more!
