B1 Monetary Value of Fraud and Error Measurement Fieldwork Officer Social Security Scotland

Are you looking for a new role which will help you develop valuable new skills and knowledge within a high-profile business area Do you have a passion for data analysis and identifying discrepancies If so our Measurement Fieldwork Officer role could be a great fit for you.

Social Security Scotland is seeking a colleague to fill a Monetary Value of Fraud and Error Measurement Fieldwork Officer role within the Fraud and Error Resolution Unit (FERU). The Units mission is to identify address and prevent fraud and error ensuring the integrity of benefit delivery and supporting public trust in our services.

As a Measurement Fieldwork Officer you will contribute to the safeguarding of vital resources for the people of Scotland who need them. You will develop a wide range of knowledge of all of Social Security Scotlands benefits and be involved in exciting and high-profile work. You will gather information to support estimation of the value of fraud and error actively seeking out opportunities to identify any cases requiring correction handing over to the appropriate teams to action whilst also contributing tosuggested controls to facilitate continuous addition you will have the opportunity to engage closely with colleagues across Social Security Scotland.

Responsibilities

• Carry out designated sample review work over the Monetary Value of Fraud and Error (MVFE) review period. This process will involve a full end-to-end review of all designated cases within a set review week to establish the monetary value of fraud and error in the benefit caseload.
• Gathering information to support this review work from a range of sources including internal systems and direct client contact. The approach to client contact is still being developed and may involve telephone written or digital communication depending on operational needs.
• Seek to understand the root cause of errors and fraud as well as identifying common trends taking appropriate action to rectify and collaborate in the development of artefacts processes preventative measures and guidance.
• Ensure risks trends and payment corrections are handed off to appropriate teams for resolution.
• Consult with peers to resolve complex cases.
• Raise awareness to managers of new and emerging risks found during review work.
• Continuously develop knowledge and expertise in the wide range of benefits administered by Social Security Scotland as well as the teams and processes that support delivery of these.

Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.

For this post the following Success Profile elements will be assessed:

Technical / Professional Skills:

Data and Insight Level Working

Able to source validate and analyse a range of relevant information and data (using data tools like Excel) and then present it to inform decision making.

Uses data to regularly evaluate delivery performance (e.g. dashboards) and to highlight trends or risks which could impact service delivery or stakeholders.

Ensures team handles data securely and manages data security in line with all legal and organisational requirements.

You can find out more about the skills required here: ODP competency framework

If you have any issues accessing the ODP Framework please email

Behaviours:

Communicating and Influencing Level 2
Communicate purpose and direction with clarity integrity and enthusiasm. Respect the needs responses and opinions of others.

Seeing the Big Picture Level 2
Understand how your role fits with and supports organisational objectives. Recognise the wider Civil Service priorities and ensure work is in the national interest.

Making Effective Decisions Level 2
Use evidence and knowledge to support accurate expert decisions and advice. Carefully consider alternative options implications and risks of decisions

Changing and Improving Level 2
Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working including seeking and providing feedback.

You can find out more about Success Profiles Behaviours here.

How to apply
Apply online you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the Success Profiles above.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment this will consist of an interview and a presentation.

We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Information Session
We are holding a candidate information session to provide you with information about the application and interview process as well as further information on the role and team.

The session will be held on Monday 16th March 10am 11am

Please join us using the link below.

Click here to join the Information Session

Expected Timeline (subject to change)
Sift w/c 6th April 2026
Interview w/c 20th April 2026
Location Via Teams

Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 12 months.

About us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service we uphold the Civil Service Nationality Rules.

Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be Enterprise House Dundee. If you have specific questions about the role you are applying for please contact us.

Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.

Find out more about our organisation what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via

Apply before1st April 2026 at 23:55

Contact Name - Conal Ellwood
Contact e-Mail -