Technical Support Engineer

About VDI Yutong Bus Company

VDI Australia is the exclusive distributor of Yutong buses in Australia delivering innovative sustainable and high-performance transport solutionsacrossZero Emission and ICE platforms including locally assembled vehicles. VDIs vision is to be Australias most valued provider of bus solutions supported by our DRIVEN values and a strong focus on product quality safety and customer outcomes.

About the Role

The TechnicalSupportEngineer plays a key role within VDIs Product and Technical group working closely with the National Product and New Technologies Manager. This position supports the quality performance and technical integrity of VDIs bus portfolio and acts as a critical interface between VDI OEM partners dealer and service networks and customers.

The role provides handson and analytical engineering support across documentation data analysis diagnostics field support local assembly and new product introduction contributing to vehicle readiness inservice reliability and ongoing fleet performance.

Key Responsibilities

• Support the development and maintenance of technical documentation service information and product data

• Analyse fleet diagnostic and telematics data toidentifytrends issues and improvement opportunities

• Assistwith investigation root cause analysis and resolution of technical and product quality concerns

• Provide handson field and workshop support including diagnostics CAN bus analysis and technical troubleshooting

• Support local assembly activities and new product introductions including engineering reviews and configuration support

• Work closely with dealers customers and OEM partners to ensure clear andtimelytechnical communication

• Support continuous improvement initiatives across VDIs product lifecycle

Skills andExperiences:

• Recent Graduate/up to 2years experiencewith aDegree inElectricalMechatronicsMechanicalAutomotive Engineering or a related discipline

• Experience within automotive heavy vehicle or bus and coach engineering environments

• Strong understanding of vehicle systems electronic controls diagnostics and CAN bus tools

• Experience producing andmaintainingtechnical documentation undertaking data analysis and tracking technical or quality issues through to resolution

• Ability to interpret engineering data service information and telematics outputs toidentifytrends performance variations and emerging issues

• Strong problem-solving capability with a practical hands-on approach suited to workshop and field-based environments

• Competence in basic CAD modelling and design review using tools such as CATIA SolidWorks or similar

• Strong written and verbal communication skills with a disciplined and structured approach to documentation

• Exposure to Zero Emission vehicle technology including battery systems high-voltage safety and EV components is desirable.

• Experience with vehicle software data management calibration or firmware handling is desirable.

• Knowledge of ADRs vehicle technical specifications or heavy vehicle compliance frameworks isadvantageous.

• Relevant trade background such as heavy vehicle mechanic or diesel fitting will be highly regarded.

• Domestic travel isrequiredto VDI workshops third-partyworkshopsand customer sites to support urgent technical concerns. Overseas travel may berequiredto liaise with Yutong (China) and attend relevant industry events.

• MR licence desirable.

Why Join VDI

• Be part of a company driving the future of sustainable transport

• Work alongsidededicatedpassionate professionals in a diverseinclusiveand collaborative environment

• Access to ongoing professional learning/development opportunities and career growth

• Access to an Employee Assistance Program (EAP)

• Competitive salary and employee recognition initiatives regular appreciation and service milestones

VDI Australia is an equal opportunity Company that encourages and supports diversity and inclusion in all our workplaces. If you would like to know more about VDI Australia check us out on our website.

We areDRIVENby our Company Values:

Dedication Relentless Effort earns lasting respect

Responsibility the time is always right to do what is right

Innovation push boundaries make a lasting impact

Value true change begins with action

Excellence success is raising the bar with every action

Nurture fostering growth today to ensure a better tomorrow

Please respond to the above Key Responsibilities outlining your experience qualifications and examples thatdemonstrate:

• hands-on diagnostics and technical problem solving

• documentation discipline and quality and

• data analysis or trend monitoring experience.

For further information about the role please contactChrisHeraudNational Product & New Technologies Manager mobile0.