Human Resources Service Center Supervisor

Park Nicollet is looking to hire a Human Resources (HR) Service Center Supervisor to join ourHR team!Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

The Supervisor position is responsible for directly leading the HR Service Center team delivering high quality exemplary services to Park Nicollet colleagues. Fosters a team environment and a strong service-oriented culture ensuring timely and quality-driven customer outcomes that maintain a superior standard for service quality and productivity. Leads call center activities that include self-service and personal 1:1 assistance regarding HR programs and systems. Oversees accurate data entry and maintenance of team member and organizational data within various HR systems. Demonstrates strong partnerships with the HR Center of Excellence teams including Benefits Compensation Payroll Employee Occupational Health Services (FMLA Workers Compensation etc.) Recruiting HR Business Partners and Employee/Labor partner closely subject matter experts to maintain and improve services as well as lead and/or participate in process improvement projects as assigned. Ability to utilize statistical information to perform analysis and make recommendations regarding process and/or technology improvements ultimately enhancing our service delivery model. Facilitates training which includes but is not limited to new employee orientation.

Work Schedule: This role will initially be onsite with the opportunity to become hybrid.

Required Qualifications:

• Education Experience or Equivalent Combination:
  • Bachelors degree in Human Resources or related discipline
  • Minimum 3 years related experience including direct leadership experience.
  • An equivalent combination of education and experience
  • Experience with HR systems including applicant tracking and personnel management

• Knowledge Skills and Abilities:
  • Proficient in Microsoft Office products Laptop and desktop
  • People Fluent Applicant Tracking System
  • Lawson Database
  • Fax/Telephone
  • SharePoint

Preferred Qualifications:

• Education Experience or Equivalent Combination:
  • Related call center experience strongly preferred

• Knowledge Skills and Abilities:
  • Knowledge of human resources policies and procedures
  • Ability to facilitate groups and skilled in dealing with changing group dynamics.
  • Possess sound judgment in assessing business situations and providing problem resolution to human resources-related issues.
  • Demonstrate strong verbal written and interpersonal communications.
  • Ability to prioritize workload and projects.
  • Strong focus on providing excellent customer focus.
  • Skilled in problem solving and conflict resolution.
  • Skilled in change management
  • Skilled in business acumen

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance dental insurance a retirement program time away from work insurance options tuition reimbursement an employee assistance program onsite clinic and much more!