Senior Financial Aid Assistant
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Discover Your Career at Emory University
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.
Description
KEY RESPONSIBILITIES:
- Advises students and parents regarding financial aid application process and eligibility requirements.
- Answer and directs incoming calls to the Financial Aid Office and serve as the first point of contact with customers and other visitors.
- Strong written and verbal communication skills are required to resolve customer issues and concerns via Call Center and email management.
- Check data from completed forms or other documents for accuracy and completeness.
- Accesses a variety of computer information systems and databases to retrieve verify and enter data.
- Reviews audit reports and resolve errors to ensure integrity of data.
- Provides assistance to customers regarding data requirements and the status of paperwork.
- Ensures the receipt sorting and distribution of mail.
- Responsible for assisting in the training of new employees and student employees.
- Performs related special projects and other responsibilities as needed.
- Overtime required during peak processing.
MINIMUM QUALIFICATIONS:
- A high school diploma or equivalent.
- Three years of customer service and/or data entry experience.
- Bachelors degree preferred.
NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions educational programs or employment including recruitment hiring promotions transfers discipline terminations wage and salary administration benefits and training. Students faculty and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Assistance Act and applicable executive orders federal and state regulations regarding nondiscrimination equal opportunity and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance 201 Dowman Drive Administration Building Atlanta GA 30322. Telephone: (V) (TDD).
Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation please contact the Department of Accessibility Services at or call (Voice) (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.
Required Experience:
Senior IC
Key Skills
About Company
"Have a Coke and a smile" means more to Emory University than it does to the rest of the world. The school, which has some 13,300 students and about 12,500 staff and faculty members, has a very low student-teacher ratio of about 7:1. It changed from Emory College to Emory University i ... View more
