W2 Desktop Support IV (Mobile devices, Printers, ITSM, ITIL, PMP) OnsiteLocal

Madison, OH - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Description:

This has a 1 bid limit to ensure only the top candidate from each vendor is submitted. This is a true new need.

The Client is looking for a Desktop Support IV.

Will close to submissions on 3/18/2026 at 4:00PM CST

Top Required Skills & Years of Experience:

10 or more years of experience in the following:

Ability to diagnose patch and deploy desktop systems and other IT hardware such as mobile devices and printers.
Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
Ability to identify lead and implement ITSM improvement initiatives based on ITIL and industry best practices.
Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Top Nice to Have Skills:

ITIL 4 Foundation certification or similar
CompTIA A certification of similar
PMP certification or similar

Interview Process: Teams with camera on

Duration of the Contract: 6/30/2026 with potential for at least 1-year extension

Onsite or Remote Candidates must be CURRENT WI residents. No relocation allowed. The selected hire will be onsite in Madison 4 days per week with 1 WFH day allowed.

Project details: This position will perform advanced desktop support including OS and application patching and troubleshooting. The successful candidate must have high attention to detail and strong technical troubleshooting skills.

Under the general guidance of the IT Operations Manager this position is responsible for growing and
operating the Information Technology Service Management (ITSM) program at Wisconsin Department
of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive
experience and judgment to plan and accomplish goals.

Essential duties include providing expert level technical assistance in support and preparation of desktop
supported applications and hardware. Requires extensive knowledge of and experience with desktop
technology including but not limited to desktop operating systems desktop applications desktop
hardware laptop systems desktop printer support Android devices iOS devices other supported
wireless devices and peripherals. This title receives escalated level support issues from help desk.

This position willalso be responsible for configuring and administering the ITSM tool leading ITSM
improvement initiatives coaching and training junior technical support staff and IT personnel
maintaining a high degree of professionalism including during interactions with executive leadership
creating and implementing IT policies procedures standards and guidelines. The position is expected to
be familiar with a wide variety of IT concepts practices and technologies. This position may lead and
direct the work of others. This position is responsible for providing in-person support to client staff at the
Hill Farms State Office building in Madison WI.

Additional details: The selected hire is expected to cover parking costs or work out a reimbursement agreement with their supplier.
There is some free street parking in the vicinity or else onsite parking at a monthly rate of approximately $70/month.

Pay rate: $25/hr on W2.

Description: This has a 1 bid limit to ensure only the top candidate from each vendor is submitted. This is a true new need. The Client is looking for a Desktop Support IV. Will close to submissions on 3/18/2026 at 4:00PM CST Top Required Skills & Years of Experience: 10 or more years of experi...