Operations Specialist

Recognized by Newsweek in 2024 and 2025 as one of Americas Greatest Workplaces for Diversity

Make Lives Better Including Your you want to work in an environment where you can become your best possible self join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development as well as ongoing programs catered to your overall health and suite of health insurance life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical Dental Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident critical illness and hospital indemnity Insurance and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicants skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the companys 401(k) program.

Veterans transitioning active duty military personnel and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen Brookdale offers to advance fees for naturalization (Form N-400) application costs up to $725 less applicable taxes and withholding for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Assists directors of CCRCs retirement communities or assisted living residences with supervision and management on a temporary extended or as needed basis. May be assigned to a residence during a management vacancy start up acquisition vacations and leaves of absence or may support a Regional Vice President with a special project etc. Functions in multiple roles to include supervising quality assurance training regulatory matters and direct resident care as needed. Conducts operations in a manner consistent with value drivers and strategic initiatives to uphold and improve customer satisfaction associate satisfaction occupancy culture and operational effectiveness.

1. Assists in the recruitment and retention of qualified staff and in the development and maintenance of a positive and supportive team atmosphere. May interview and recommend hiring qualified associates.
2. Provides assistance in the areas of marketing outreach resident admissions resident assessments and discharge procedures.
3. May assist with and/or conduct associate performance reviews.
4. May assess the training needs for staff and provide training as needed.
5. May assist in the resolution of budget discrepancies and variances.
6. Works to resolve issues identified by residents and/or their family members.
7. Ensures residence building and grounds are clean free of trash and litter and maintained in good repair. May perform routine safety inspections and ensure OSHA regulations for a safe work environment are followed.
8. May assist healthcare management team to organize develop and conduct service plan reviews; supervises the maintenance of resident charts; reviews documentation performed by resident care staff.
9. Manages subordinate supervisor(s) who supervise resident care marketing food service housekeeping and maintenance staff. Is responsible for the overall direction coordination and evaluation of these units.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Education and Experience
Bachelors degree (B. A.) from four-year college or university and three to five years related experience and/or training; or equivalent combination of education and experience.

Certifications Licenses and Other Special Requirements
Must have a valid driver license and access to a private vehicle for business use. Must be licensed according to state requirements. Position is 100% travel; must be able to travel by air on company business as required by the responsibilities and expectations of the job. Schedule will require ten (10) days worked followed by four (4) days off.

Management/Decision Making
Uses strong analytic skills and an in-depth understanding of the organization and the business in order to handle arising problems and issues. Makes recommendations regarding overall business improvement and function of community.

Knowledge and Skills
Has an advanced knowledge of the organization industry and a functional discipline. Extensive understanding of technical areas gained through experience and used to complete and/or oversee assignments. Familiarity with Microsoft software preferred.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop kneel crouch crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers residents or vendors
• Possible exposure to communicable diseases and infections
• Potential injury from transferring repositioning or lifting residents
• Exposure to latex
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs chemical infectious or biological hazards
• Requires Travel: Frequently

Brookdale is an equal opportunity employer and a drug-free workplace.