Head of Project Delivery

Job title:

Job Description:

A critical element of the role is the delivery of AIcentric and technologyenabled transformation initiatives requiring proven experience in implementing AIdriven or advanced digital solutions within complex operational environments.

Key Responsibilities

Project Management & Transformation Delivery

• Own and deliver a defined portfolio of global transformation projects aligned to Southern Water operational and strategic priorities.
• Lead endtoend project delivery across multiple geographies including scoping planning RAID management milestones benefits tracking and closure.
• Apply robust project delivery disciplines to ensure projects are delivered on time within scope and within agreed cost.
• Translate global transformation strategy into practical executable delivery plans that can be embedded locally.
• Provide clear concise project reporting and escalation of risks interdependencies and delivery constraints.

AICentric Transformation & Technology Enablement

• Lead the delivery of AIenabled and datadriven transformation initiatives including automation digital workflow optimisation and advanced analytics where applicable.
• Ensure AI and technology solutions are operationally viable scalable and embedded into daytoday ways of working.
• Partner with Technology Data and CI teams to ensure solutions are delivered with minimal manual intervention and maximum operational impact.

Transformation & Change Enablement

• Deliver transformation initiatives focused on process change capability uplift operating model evolution and technology enablement.
• Embed CI and Lean principles within projects partnering with specialist CI resources where required.
• Track evidence and report realised benefits including productivity cost quality and customer experience improvements.

Governance & Ways of Working

• Establish and maintain appropriate global project governance for a deliveryled transformation environment.
• Standardise project templates tools and reporting across geographies.
• Actively manage risks dependencies and interlocks across the global project portfolio.

Stakeholder Engagement

• Act as a trusted delivery partner to Southern Water senior leadership and operational teams.
• Engage effectively with regional and global stakeholders to ensure alignment and pace of delivery.

Capability Building

• Support uplift in project and change delivery capability across Southern Water teams.
• Coach delivery leads and operational managers involved in transformation initiatives.

Key Deliverables & Measures

Project Delivery

% of projects delivered on time and within scope; milestone adherence; issue and risk closure rates

Global Transformation Impact

Delivery of agreed transformation outcomes across geographies; quantified benefits achieved

AI & Digital Enablement

Successful implementation and adoption of AIcentric solutions; reduction in manual effort

Operational Impact

Improvement in agreed Southern Water KPIs; efficiency and quality gains

Governance & Discipline

Consistent use of global project tools and reporting; quality of updates

Stakeholder Feedback

Feedback from senior leaders and regional stakeholders

Professional KnowHow

Qualifications

• Bachelors degree in business Operations Engineering Technology or a related field.

Experience

• 710 years experience in project delivery transformation leadership or operational change roles.
• Proven experience delivering global or multigeography transformation programmes.
• Demonstrated delivery of AIcentric digital or automationenabled solutions within operational or service environments.
• Strong background in handson executionled transformation rather than purely strategic or advisory roles.
• Working knowledge of Lean CI Agile or structured project methodologies.

Skills & Capabilities

• Strong delivery leadership and handson project management capability.
• Ability to translate complex transformation agendas into executable delivery plans.
• Dataliterate with strong benefits tracking and reporting capability.
• Confident operating in a Head of Project Delivery / Global Transformation Director capacity.
• Clear concise communicator with strong stakeholder credibility.

Working Relationships

Internal: Southern Water leadership Operations HR Technology Data Finance CI and Support teams across geographies

External: Technology partners and vendors as required for AIenabled transformation initiatives

Working Model

Hybrid with travel as required to support global transformation delivery across Southern Water.

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

Were here to help get you to your future whether its to gain worldclass customer service experience or grow with our variety of skills and experiences we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary theres no better place to be.

Our services span multiple sectors locations and businesses from retail industry healthcare government education to employment working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities amenities and multi-faceted transport options. The on-site benefits include a gym a doctor and clinic a creche multiple restaurants and food stores a pharmacy a hairdresser and a spa.

Whats in it for you

• Competitive Basic salary

• Medical Aid

• Provident fund Group life funeral and disability benefit

• Annual Performance Incentive: We offer an annual performance incentive based on target % rewarding our employees for their hard work and dedication.

• Global Colleague Networks: We provide opportunities for participation in global colleague networks fostering a sense of community and collaboration.

• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.

• Annual Leave: We provide annual leave days more than statutory requirements ensuring our employees have ample time to rest and rejuvenate.

• International Exposure: We provide opportunities for international exposure broadening our employees horizons and experiences.

• Development and Growth: We offer numerous opportunities for development and growth helping our employees to reach their full potential.

What we hope youll do next

Choose Apply now to fill out our short application so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next

• Your application will be reviewed.

• If your application is successful you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Closing date: Midnight: 17 March 2026 (Midnight)

Please Note: No late applications will be accepted.

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