Payments Specialist
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
The Payments Specialist is a critical contributor within Entratas Merchant Services organization responsible for the accurate timely and policy-compliant execution of core payment operations functions. This role supports the processing and resolution of Proof of Authorizations (POAs) merchant account terminations chargebacks disputes claims and related payment activities. The Payments Specialist partners closely with U.S.-based teams underwriting risk compliance and external payment partners to ensure operational excellence mitigate risk and uphold established Service Level Agreements (SLAs). Success in this role requires strong analytical capability attention to detail process discipline and the ability to manage multiple priorities in a fast-paced compliance-driven environment.
Payment Operations Execution
- Process Proof of Authorizations (POAs) merchant account terminations chargebacks disputes credits reversals and claims accurately and within defined SLAs.
- Ensure all documentation meets internal policy standards and payment network requirements.
- Maintain accurate merchant account (MID) records and ensure account updates are completed in a timely and compliant manner.
- Monitor assigned queues daily to ensure all payment tasks are tracked through final resolution in appropriate Google Sheets systems etc.
Risk & Compliance Support
- Identify potential risk indicators and escalate concerns appropriately.
- Support internal and external audit activities by maintaining thorough documentation and clear audit trails.
- Adhere strictly to company policies payment processing regulations and established SOPs.
- Contribute to a risk-conscious culture by ensuring procedural accuracy and sound decision-making.
Cross-Functional Collaboration
- Serve as a liaison between India-based operations and U.S. Payments Teams to ensure effective communication and issue resolution.
- Respond professionally and promptly to underwriting client and internal stakeholder inquiries
Reporting & Operational Support
- Update and maintain operational trackers reporting dashboards and shared documentation (Google Sheets Excel Client Admin and other systems).
- Assist in compiling and maintaining metrics related to chargebacks POAs terminations claims and SLA performance.
- Contribute to process documentation updates and continuous improvement initiatives.
- Support automation efforts by identifying repetitive tasks and opportunities for workflow optimization
Key Performance Expectations
- Consistent accuracy and quality across all payment operations tasks.
- On-time completion of assigned tasks within established SLAs.
- Strong documentation standards supporting audit readiness.
- Clear professional communication with internal and external stakeholders.
- Adherence to SOPs and compliance requirements.
- Demonstrated ownership of assigned workflows through final resolution.
Minimum Qualifications
- 13 years of experience in payment operations merchant services financial operations underwriting support or a related field.
- Working knowledge of payment processing workflows including credit cards ACH/EFT and chargeback processes.
- Experience handling disputes reversals or payment exception cases.
- Proficiency in Microsoft Office Suite particularly Excel (including formulas and structured reporting) and Google Suite particularly Google Sheets.
- Strong organizational and time management skills with the ability to manage competing priorities.
- Exceptional attention to detail and accuracy.
- Clear concise and professional verbal and written communication skills.
- Ability to collaborate effectively across teams and maintain positive relationships with internal stakeholders and external partners (banks processors networks).
Preferred Qualifications
- Experience working within merchant services or payment processing platforms.
- Familiarity with payment network rules chargeback lifecycle management and compliance standards.
- Proficiency in Google Suite particularly Google Sheets.
- Basic knowledge of SQL and comfort working with operational datasets.
- Experience supporting audit or compliance-related processes.
Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity protected veteran status or any other applicable characteristics protected by law.
Its a great place to work! Will you join us
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Google Analytics
- Fund Management
- Apparel
- Bus Driving
- Banquet Server
About Company
Entrata property management software connects all of your property data and processes, allowing you to create better experiences for everyone. Better property management software.
