Illusion Expert (Manchester)

Visitor Attraction Hosts / Illusions Experts / Promotions Team Zero Hours

Work Location: MOI Manchester

Rate of Pay: 13.00ph

Hours: Zero hours contract

Opening Times: From between 9am 10pm. We are open every day except Christmas Day

The Assessment Centre for this role will take place on Friday 20th March we have no alternative interview dates available at this time.

About us

Museum of Illusions is the worlds largest and fastest-growing museum chain with over 52 locations in 26 countries and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognisable global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing and we invite you to join us in our mission to bring interactive immersive and fun experiences to everyone who is eager to have their mind blown.

Illusion Expert role overview

Our Museum staff play an integral role in the success of the Museum by facilitating our exhibits interacting with Guests of all ages and helping to maintain our exhibits all of which contributes greatly to the overall Guest experience at MOI Manchester.

Museum general staff are called Illusion Experts and they monitor museum operations for the enjoyment safety and security of Guest and the Museum of Illusions. All staff should demonstrate exceptional customer service skills by warmly welcoming all visitors into the museum and promptly taking care of any customer needs. We welcome team members who are willing to learn new skills for the betterment of our guests. This could include seasonal activities promotional work or providing enhanced entertainment experiences.

What you would get to do:

• Present a positive and professional demeanor as an ambassador for the Museum.
• Ensure guest satisfaction by providing superior customer service
• Engaging with guests by offering assistance Illusion explanations photo taking etc.
• Have a working knowledge of all museum exhibitions to instruct guests and facilitate their experience.
• Participating in and/or lead special events (I.e. school field trips group visits birthday parties private rentals.
• Promotional work help the museum by participating in promotional activities such as but not limited to; Tik Tok YouTube Instagram.
• Keep the museum including bathrooms Smartshop and outdoor entryway free of trash and debris.
• Maintain museum traffic flow
• Run museum reception area and perform all related task
• Selling tickets and museum merchandise.
• Restocking the Smartshop and merchandise
• Monitor Smart Playroom replacing missing parts changing instruction stickers price tags etc.
• Providing first contact customer service to visitors answer visitors questions solve refunds and discount inquiries.

What you should bring along:

• Proven work experience as a Receptionist Front Office/Customer Experience Representative or similar role;
• Customer service experience preferred;
• Great communication skills;
• Ability to be resourceful and proactive when issues arise;
• Excellent organizational and administrative skills; and
• Ability to work under pressure and time-management skills with the ability to prioritize
  tasks.
• Proficiency in English language

If you dont think you meet all the criteria but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.