Apprenticeship and Traineeship Support Officer

Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support social equity skills and employment we are driven to make difference to every student and the community providing lifelong learning skills and research locally regionally and globally.

With University and TAFE campuses in Ballarat Berwick Gippsland and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.

About the role

The Apprenticeship and Traineeship Support Officer (ATSO) is accountable for leading the end-to-end apprenticeship and traineeship administrative processes. This role is responsible for devising interventions and solutions whilst working with apprentices trainees employers program managers teachers and program support officers (PSOs) to provide administrative support and pastoral care.

You will:

• develop and nurture business relationships with external stakeholders;

• maintain regular contact with apprentices trainees and employers to monitor progress;

• ensure administrative activities reporting and documentation are completed accurately and in accordance with deadlines.

• provide support to Program Managers Teachers and Program Support Officers relating to timetabling attendance and enrolments.

About you

You will have demonstrated ability to provide end-to-end administrative services and customer support in a complex vocational education addition you will have comprehensive knowledge and understanding of the administrative requirements of the Australian Apprenticeship system. This role requires regular travel throughout the Ballarat and Wimmera region and at times wider Victoria availability for this as well as some evening and weekend attendance at Federation University approved events is also required.

You will possess:

• demonstrated problem solving organisational and time management skills;

• the ability to prioritise work demands to meet conflicting deadlines in a busy office environment;

• outstanding interpersonal and communication skills and the ability to work well across all levels of management and personnel;

• demonstrated experience using the Microsoft Office suite in particular Word Excel PowerPoint Teams and email.

All University positions must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.

How to apply

Please apply by Sunday 29 March 2026.

Applicants are required to submit a resume and a suitability statement not to exceed two-pages.

View position description

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If you are experiencing technical difficulties with your application please email the Recruitment team or phone. Our position descriptions also list a contact person for job specific inquiries.

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