Senior Account Director

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role: Senior Account Director

Location: Weybridge

About the role:

We are looking for a commercially astute and operationally excellentAccount Directorto lead a multidisciplinary team of approximately 10 people delivering integrated digital and retail marketing servicesacross the UK.

This role sits at the intersection ofD2C ecommerceonline retail marketinginstore marketingaffiliate strategydata & analytics andcustomer experience. It requires a leader who can confidently oversee all disciplines connect the dots between them and ensure delivery against ambitious growth targets.

The Account Director is theseniorday to dayleadand primary point of accountability for a complexMult workstreamaccount. They own the strategic direction delivery quality commercial health and development of ahigh performingteam while acting as the key relationship holder with senior UK and HQ client stakeholders.

This is not a specialist role. It is designed for a leader who thrives onbreadth understands how different marketing disciplines interlock and creates cohesion across diverse teams and briefs.

What you will be doing:

Strategic Leadership & Client Partnership

• Act as the senior strategic partner proactively identifying opportunities to growwebsite revenue improve online and instore effectiveness and enhanceend-to-endcustomer experience.

• Own the overarching account strategy ensuring all six workstreams are aligned to shared businessobjectives.

• Build and maintain trusted senior relationships with UK stakeholders and HQ counterparts.

• Lead quarterly business reviews and strategic planning sessions presenting a unified andinsight ledaccount narrative.

Team & Operations Management

• Directly manage and mentor a team of 10 specialists across digital media affiliate marketing CX data online store marketing and instore marketing.

• Set clearobjectives priorities and ways of working across all workstreams.

• Establish robust workflows processes and quality control standards.

• Manage resourcing and capacity ensuring the rightexpertiseis applied to the right priorities.

• Foster strongcross functionalcollaboration where workstreams intersect.

Commercial & Financial Management

• Own the commercial health of the account including budgeting forecasting and profitability tracking.

• Oversee client budget allocation across digital affiliate promotional and instore activity.

• Manage supplier and vendor negotiations to ensure strong commercial terms and value.

• Maintain oversight of financial controls across media investment affiliate commissions and ISM production.

Digital Media & D2C Performance (Website / OBS)

• Oversee digital media strategy driving traffic conversion and revenue on their website.

• Ensure budgets KPIs and optimisation frameworks are effectively managed.

• Guide evaluation of new platforms technologies and suppliers.

• Support business cases and ensurepost campaignlearning is embedded.

Affiliate Marketing

• Provide strategic oversight of the affiliate programme with a clearlong-termgrowth vision.

• Ensure effective management of250 affiliate partners including outreach contracts and performance.

• Oversee budget management commission structures and forecasting.

• Ensure strong integration with wider performance marketing efforts.

Customer Experience

• Oversee CX initiatives includingpost purchasejourneys onboarding product registration and reviews.

• Manage OBS promotional planning and execution (local and global).

• Ensure effective coordination with HQ on content localisation and programme delivery.

Data & Analytics

• Oversee delivery of actionable reporting anddata drivenrecommendations.

• Ensure robust processes across GA4 CRM sales platforms andmartechtools.

• Champion adata ledculture across all workstreams.

Online Store Marketing (OSM)

• Oversee online retail marketing across MS HS and IT categories.

• Ensureaccuratedelivery of NPI trackers OBS scoring and merchandising reports.

• Maintain execution standards against brand and HQ compliance frameworks.

InStoreMarketing (ISM)

• Overseeend-to-enddelivery of instore display and POP projects.

• Ensure robust vendor management procurement and financial reporting.

• Maintain oversight of timelines installation quality and issue resolution.

What you need to be great in this role:

Overall Seniority & Leadership

• 810 years experience in client services account management or marketing operations.

• 34 years in a senior leadership role managing complexMult workstreamaccounts.

• Proven experience leading teams of 8 across multiple disciplines.

• Comfortable as the senior client contact with strong stakeholder influence.

Digital & ECommerce

• Strong knowledge of D2C ecommerce and digital performance marketing.

• Experience overseeing 1m digital media budgets.

• Familiarity with ecommerce platforms (Magento or equivalent).

Affiliate Marketing

• Strong understanding of affiliate mechanics networks and commission models.

• Experience overseeing largescale affiliate programmes (100 partners desirable).

Data & Analytics

• Confident interpreting performance data and challenging insights.

• Working knowledge of GA4 and integrated reporting across platforms.

• Experience overseeing physical retail marketing projects.

Commercial Acumen

• Strong budgeting forecasting and financial control experience.

• Proven negotiation and procurement experience.

Req ID: 16737

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Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.