Connect to Work Participant Engagement Officer 18.5 hours per week

Acorn Training

Job Location:

Daventry - UK

Yearly Salary: £ 13073 - 14060

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

Through proactive community and stakeholder engagement you will champion the values of Acorn Training and the Connect to Work Services we offer inspiring individuals to enrol in our programmes. As a pivotal figure in promoting active participation and enriching the learning journey of clients your responsibility lies in creating a nurturing this capacity you will enhance client referrals and starts for our Connect to Work programme. By forging robust partnerships with external stakeholders ensuring adherence to compliance standards and providing essential management insights regarding referral generation you will be at the forefront of driving growth.

Key Responsibilities

Develop and nurture strong and productive relationships with external stakeholders community organisations and networks to foster partnerships that support the growth and success of the Connect to Work Programme
Conduct effective information advice and guidance sessions to ensure potential clients are well-informed about the range of opportunities available through the programme
Engage proactively with potential clients employers and community groups (this list is not exhaustive) providing accurate and comprehensive information
Manage and maintain detailed learner referral information facilitating smooth communication and information sharing with relevant IPS staff
Respond promptly to referral inquiries offering necessary assistance and support in alignment with the specific requirements of clients
Attending all events when required and actively promoting the Connect to Work Programme
Meet monthly targets for programme starts
Develop and implement engagement strategies that encourage active participation attendance and commitment to the programme
Collect feedback to identify opportunities for programme enhancement and continuously improve the quality of experience
Actively collaborate with marketing and communication teams to effectively promote programmes and engage potential clients

Skills Knowledge and Expertise

Qualifications and Specific Training

GCSE grade A*-C (or equivalent) in English maths and ICT (essential)
Full driving licence and car (essential)
L3 IAG or equivalent qualification (desirable)

Experience

Track record of client and stakeholder engagement (essential)
Evidence of meeting and exceeding targets (essential)
Experience of providing excellent customer service (essential)
Experience of working:

Jobcentre Plus
Health Services: Primary care mental health teams and Integrated Care Boards
Social Care: Community care settings and care providers
Specialist Support Groups: Charities housing associations and organizations focusing on specific barrier conditions (e.g. substance dependency support homelessness services)
Criminal Justice System: Work Coaches and mentors within prisons and rehabilitation centres
Voluntary and Community Sector: Local charities and faith groups
Education Providers (desirable)

Knowledge

Display an awareness understanding and commitment to the protection and safeguarding of young people and vulnerable adults (essential)
Knowledge and understanding of safe and healthy working practices (essential)
Have an understanding of and be able to demonstrate a commitment to Equal Opportunities and Diversity (essential)

Skills

Ability to engage and maintain positive working relationships internally and externally (essential)
Excellent IT skills including familiarity with Microsoft Office packages (essential)
Strong communication skills written verbal and active listening (essential)
Be approachable empathetic and able to relate to individuals from diverse backgrounds (essential)
Flexible and adaptable being open to new ideas and adapting engagement strategies to the needs of learners (essential)
Organisation and planning which demonstrates good time management and prioritisation (essential)

We welcome applications from all suitably-qualified candidates irrespective of gender disability marital or parental status ethnic or social origin religion belief or sexual addition during the various stages of recruitment reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs.

As users of the disability confident scheme we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

Please get in contact with to discuss alternative options you may require or alternative application methods

Job Benefits

Flexible working including home-based centre-based or hybrid job role dependant
Up to 26 days annual leave with the option to purchase up to 10 additional days
Pension scheme to support your long-term financial wellbeing
Training and professional development including CPD workshops and professional qualifications
Westfield Health Scheme with benefits including 13 healthcare services cashback towards essential health bills counselling and therapy treatments fast access to MRI CT and PET scans and discounted shopping vouchers
Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge
Disability Confident Leader Menopause Workplace Pledge Armed Forces Covenant Ban the Box Employer and secure prayer spaces
Annual paid volunteering day and charity initiatives
Cash incentives for Employee of the Month and Employee of the Year awards
500 Recommend a friend scheme

Required Experience:

Unclear Seniority