Cloud Engineer

Cloud Engineer

Our customers are interested in optimizing their product delivery global footprint and user experience using the Fastly platform. You will be on the front lines of this adoption. Internally we title this role as a Fastly Cloud Engineer (CE) within the Fastly Revenue Organization. As a trusted customer advocate the CE will help organizations understand various technologies such as Edge Computing and CDN architectures as well as assisting them on efficiently migrating existing workload to Fastly all while linking technology with measurable business value. You should be able to demonstrate technical ownership across assigned strategic customer accounts bringing emotional intelligence and clear communication to all interactions and audiences (both technical and non-technical). With your technical expertise you should act as a problem solver identifying challenges and advocating solutions.

At Fastly we are looking for individuals who are passionate about technology and have an ongoing drive and capability to absorb and retain vast amounts of deep technical information.

What youll do

• As the resident Fastly architect for your customer you are an extension of the customers technical team and represent and champion the customers needs within Fastly
• Develop technical relationships with customers to build a deep understanding of their team infrastructure plans and problems they are encountering
• Post sales implementation of Fastly products such as logging endpoints image optimization and VCL coding while documenting key aspects of the customers configuration for troubleshooting and engagement
• Investigate and recommend improvements to customers implementation and utilization of Fastlys technology stack
• Look for opportunities to introduce new Fastly products that compliment the customers needs
• Partner internally to create customer strategies and assist in support requests or problems for assigned customers
• Participate in regularly scheduled customer meetings on-site and by video/phone as necessary including cadence calls and Quarterly Business Review meetings
• Responsible for tracking and reporting on the health of your customer accounts providing regular updates to Client Services leadership

What were looking for

• 5 years Pre-Sales or Post-Sales experience in Sales Engineering Web Development Customer facing DevOps Engineer Technical Account Management or Solutions Architect
• This is a hands on role you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests
• Understanding of networking including BGP internet routing and the difference between transit and peering
• Understanding of HTTP/s TCP TLS DNS HLS DASH Load Balancing Apache NGINX
• Hands-on experience with Linux and scripting languages/tools such as (Python Sed Awk Perl JSON Ruby GO )
• Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS Azure and GCP
• Empathy and understanding of the customer
• Possess a comfort level with presenting and leading customer presentations and training
• Strong interpersonal communication and feedback (writing and verbal) critical thinking & analytical skills
• Able to present technical concepts to various business stakeholders (technical and non-technical). Able to outline deliverables and business impact.
• Capable and willing to travel for customer meetings as necessary
• While most duties will be performed during normal business hours there is an occasional requirement for a flexible schedule as necessary based on customer needs

We value a variety of voices so this is not a laundry list. Youll be a good candidate if you have experience in SOME of these

• Experience with Varnish Varnish Configuration Language
• Streaming video/audio technologies or experience in e-commerce technologies/solutions
• Experience in the CDN or cloud computing industries

Work Hours: This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

• This is a hybrid role based for our office in Singapore

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. This position may require travel as required by your role or requested by your manager.

Salary: We anticipate a salary of cSGD $150000 for this role.
This role may be eligible to participate in Fastlys equity and discretionary bonus programs.

Starting salary may vary based on permissible non-discriminatory factors such as experience skills qualifications and location.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.