Capability Bus Analyst for Salesforce Services (Bridge Field Services)

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Job Title: Capability Bus Analyst for Salesforce Services (Bridge Field Services)
Experience: 7
Category: Software Development/ Engineering
Location: Bangalore
Position ID:
J0226-2399
Employment Type: Full Time
Education Qualification Any Engineering background or and MCA / Any Graduation Full Time only
Responsibilities:
Job Purpose

Services Business of our client has strong growth ambitions.

To enable this acceleration of growth Services Business is performing a Global transformation of its operating model processes and digital capabilities (Offer Pricing Quotation Service Execution)

The Capability Business Analyst supports the bFS (Bridge Field Services : Salesforce) product its capability roadmap and the wider Services Division by analysing business needs translating them into functional requirements and ensuring that digital solutions delivered for Field Services are fitforpurpose.

This role acts as the critical link between business stakeholders capability owners technical product teams and deployment teams ensuring that enhancements and new features in bFS enable operational excellence user efficiency and consistent global adoption across countries.


Key Responsibilities

Services Transformation Program portfolio is expected to accelerate to more than 50 active projects per year typically 10 to 20 per geography/Ops requiring a high level of anticipation coordination and preparation.


1. Business Analysis & Requirements Management


. Gather analyse and document business requirements across Services operations (Work Orders Contracts Scheduling Installed Base Service Plans Logistics Finance integrations etc.).
. Translate business needs into clear functional specifications user stories acceptance criteria and process flows.
. Challenge assumptions and simplify complexity to ensure requirements add measurable value to operations.
. Create and maintain Business Requirement Documents (BRDs) and functional design documents aligned with capability standards.
. Submit and manage functional Jira stories ensuring clarity completeness and alignment.



1. bFS-SAP Process Flow Subject Matter Expert


. Act as the Subject Matter Expert (SME) on end-to-end bFSSAP process flows including integrations related to work orders contracts billing materials and finance.
. Ensure functional alignment between Salesforce bFS capabilities and SAP processes validating data models interfaces and business rules.
. Support impact analysis for changes affecting SAP integrations and downstream systems.
. Collaborate with SAP functional teams architects and integration specialists to define requirements resolve design gaps and ensure consistency across platforms.
. Provide guidance to deployment and support teams on SAP-related process dependencies and best practices.









1. Capability Governance & Backlog Ownership Support


. Support Capability Owners in prioritising backlog items based on value dependencies regulatory needs and deployment readiness.
. Review and refine capability items within bFS backlogs (aligned with capability structures observed in Jira)
. Facilitate refinement sessions sprint planning discussions and PIplanning prep for capabilities impacting Field Services



1. CrossFunctional Collaboration


. Act as the bridge between Services operations deployment teams Product Owners architects developers test teams and country stakeholders.
. Support bFS transformation discussions and preparation for governance forums and service transformation meetings
. Work closely with country deployment teams to interpret needs gather feedback and validate solutions.


5. Process Mapping & Continuous Improvement

. Map and optimise endtoend service processes affected by bFS (e.g. work order lifecycle scheduling contract management spare parts flow).
. Identify pain points inefficiencies and improvement opportunities using qualitative and quantitative analysis.
. Support harmonisation of service processes across regions.


6. Deployment Enablement & Change Support

. Provide functional expertise during country deployments helping local teams understand new features processes and capability changes.
. Support training content creation FAQs readiness materials and implementation playbooks.
. Gather postdeployment feedback to feed into future capability iterations.




Requirements

Qualifications:


. Business or Engineering Degree
. 7 years in Digital delivery and/or Program/Project Management and/or Consulting
. SAP expertise across service contracts sales orders billing logistics and finance modules. Deeper understanding of configurations and table setup.
. ERP functional knowledge including service execution inventory and financial flows.
. Hands on experience with Salesforce Field Service / bFS and its end to end integrations with ERP systems.
. Strong understanding of API middleware and interface integrations between Salesforce SAP and Oracle.
. Practical exposure to Oracle CPQ (configuration pricing logic quoting flows ERP touchpoints).
. Ability to design and validate bFSSAP process flows including master data transactional sync and error handling.
. Skilled in writing user stories functional specs BRDs and acceptance criteria for complex service scenarios.



Skills:

. Excellent analytical and problemsolving skills with the ability to translate complex operations into clear requirements.
. Strong capability in process mapping (e.g. BPMN) and documentation.
. Proven ability to collaborate across functions such as Product Deployment Architecture and Operations.
. Understanding of agile delivery frameworks (Scrum SAFe).
. Strong communication skillsable to speak business and technical languages.
. Initiative to uncover and solve problems proactively
. Focus on customers
. Fluent in English
Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world

Skills:

• Business Analysis
• DigitalTransformationConsultng
• Project Management
• ERP System CSB
• Salesforce Integration

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.