Claims Training Consultant

This role plays a vital part in building confident capable Claims teams who can deliver on TALs promise when it matters most. By supporting highquality consistent training experiences the role helps ensure our people are equipped to support customers through some of lifes most challenging moments. Working with autonomy and care this role contributes directly to TALs purpose of protecting what Australians value mostcreating meaningful impact through knowledge capability and a commitment to doing the right thing every day.

In this role you will:

• Deliver engaging claims training that builds capability and confidence in line with TALs Claims Learning Strategy and Capability Framework.
• Develop and source contemporary claimsspecific learning content that reflects legislation systems process change and real case scenarios.
• Provide trusted technical training support to uplift claims decisionmaking and consistency across teams.
• Evaluate and refine learning solutions to ensure they meet QA accreditation and business capability outcomes.
• Maintain strong technical currency so training materials remain accurate compliant and aligned to TAL policies and industry standards.
• Collaborate and improve by partnering with governance and technical stakeholders and acting on feedback to continuously enhance training outcomes.

Qualifications :

• Experience building capability through learning coaching or technical assessment within life insurance claims or a similar regulated environment.
• Strong claims knowledge across Life Trauma TPD Disability and Income Protection with an understanding of how sound decisions support customers.
• Working knowledge of regulatory and legal obligations that shape life insurance claims and training outcomes.
• Clear confident communication skills with the ability to explain technical concepts in a practical accessible way.
• A collaborative and selfdirected approach comfortable working independently while contributing positively to a broader team.
• An interest in learning design and development with exposure to eLearning principles or formal training qualifications welcomed but not essential.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
• Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
• Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.

Youre always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time