Sales Office Administrator (9 Month Maternity Cover)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
To provide efficient administrative and customer service support within the sales office ensuring customer enquiries and orders are handled promptly and professionally. This role plays a key part in maintaining strong customer relationships and supporting daily sales operations.
Key Responsibilities
- Manage and monitor the customer service inbox responding to queries in a timely and professional manner
- Provide live chat support to customers assisting with enquiries in real time
- Process and input customer orders accurately onto the system
- Answer incoming customer service calls and deal confidently with enquiries
- Provide general administrative support to the sales team
- Maintain accurate customer records and documentation
- Escalate complex issues to the Sales Manager where appropriate
- Ensure high standards of customer service are maintained at all times
This role is a 9 month fixed term contract with possibility to extend to 12 months.
This is a term time only position working 4 days per week 8.30am - 5pm.
Qualifications :
Essential:
- Previous experience in an administrative or customer service role
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Good organisational and time management skills
- Confident telephone manner
- Comfortable managing live chat platforms and email enquiries
- Competent in Microsoft Office and general IT systems
Desirable:
- Experience in order processing
- Experience working within a sales office environment
Personal Attributes
- Friendly and professional approach
- Reliable and able to work independently
- Calm under pressure
- Team player
Additional Information :
Whats next
Our Recruitment Team will be reviewing applications and all candidates will receive a response whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate a further interview with the Hiring Team.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
SportsDirect patriaci do Frasers Group sa z malého anglického obchodu so športovými potrebami rozrástol na celosvetový reťazec maloobchodných predajní s bohatou ponukou športového a luxusného módneho tovaru rôznych značiek. Riadime sa pravidlom Risk je zisk. Snažíme sa neustále napred ... View more
