Member Solutions Specialist – Collections (Hybrid WFH)

Are you a skilled problem solver who enjoys helping members find solutions while protecting the financial health of a credit union

Enjoy the flexibility of a primarily work from home position with occasional in office meetings and team collaboration in Farmers Branch.

This position plays an important role in supporting the credit unions collection efforts while maintaining a positive member experience. The Member Solutions Specialist works directly with members to resolve delinquent accounts establish payment solutions and ensure collection activities are handled professionally and in compliance with applicable laws and regulations.

Position Summary

The Member Solutions Specialist is responsible for the credit unions collection efforts including letters phone calls door knocks repossessions and remarketing activities.

Duties and Responsibilities

Maintain a positive and professional attitude when representing the credit union
Provide prompt and professional service to both internal and external members
Cross sell credit union products and services when appropriate
Ensure collection efforts are performed timely and in accordance with applicable laws and regulations
Ensure required collection letters are mailed timely and accurately
Conduct collection activities including phone calls skip tracing and door knocks when necessary
Ensure members maintain proper insurance coverage on collateral loans
Monitor and maintain Collateral Protection Insurance requirements
Maintain accurate collection notes and updates within the collection queue and Keystone system
Work with members to establish payment arrangements that benefit both the member and the credit union
Process account charge offs accurately and in a timely manner
Review and manage collection reports including delinquent loans with money first payment defaults large loan delinquencies advanced due dates interest greater than payment due and credit card over the limit reports
Work closely with the President Vice President of Member Loyalty and Opportunity and Member Solutions Manager to support operational goals
Maintain procedures that support the philosophy and objectives of the credit union
Contribute to a team focused environment by assisting coworkers with questions or concerns
Perform other duties as assigned

Qualifications :

Minimum two years equivalent work experience involving customer service and problem solving in the collections space
Credit union experience preferred
Extensive customer service experience required
Bilingual skills a plus
Proficient in Microsoft Word Excel PowerPoint and Outlook
Comfortable using general office and financial equipment

Additional Information :

Compensation:  $23-26/hr and EXCEPTIONAL benefits to include unlimited PTO and 401K match!

Remote Work :

No

Employment Type :

Full-time