Senior Key Account Manager, Food

• Drive sustainable global growth of SGS Food servicesincluding testing inspection and advisory solutionsby leveraging the combined strengths of local Food affiliates global technical governance and SGS digital/software platforms.
• Develop and maintain a strategic longterm partnership with assigned global and international key accounts representing SGS at all organizational levels including senior and executive leadership.
• Increase global revenue profitability and market share with major multinational clients (retailers manufacturers food service companies) by expanding existing business and generating new opportunities with a proactive focus on valueadded innovative solutions.
• Ensure successful global delivery of clientspecific programs and complex projects by coordinating crossfunctional teams meeting all contractual obligations and consistently exceeding client expectations when possible.
• Identify qualify and secure new revenue opportunities within designated accounts by collaborating closely with International Solution Managers Regional Key Account Managers local affiliates and technical experts to drive strategic growth.
• To collaborate with other SGS Business Units to service the clients needs.
• Identify map and maintain a deep understanding of each clients organizational structure including key roles responsibilities influencers and decision makers across global and regional levels. This includes continuously updating stakeholder insights to strengthen strategic alignment and support longterm account growth.
• Maintain a work-out list of prospects and clients previously agreed with Food Corporate Management. Propose additions to the list of clients if appropriate.
• Define and develop a strategic account plan for each client (in conjunction with respective ISM where assigned) to clearly outline objectives and targets for growth over the short medium and long term.
• Develop long term sustainable business partnerships with SGS Food and Key Account clients.
• Drive the strategic growth and development of allocated Key Accounts to create mutual value
  for SGS and client.  
• Work closely with respective ISM (where assigned) to identify new business opportunities or opportunities for replication in additional affiliates and support their conversion.
• Understand client strategic evolution and needs and convert this into opportunities for SGS.
• Represent the SGS network professionally in client discussions and meetings at senior
  management level.
• Manage deployment and enhancement of global co-operative agreements within the SGS network ensuring that all program elements are properly deployed and monitored on an on-going basis.
• Investigate and own the resolution/remediation of any client concerns or complaints following appropriate escalation procedures as required.
• Identify and mitigate risk relating to poor performance and/or client expectations with a proactive and constructive approach.
• Build strong global relationships manage shifting priorities and quickly address client or product issues (e.g. recalls) positioning SGS as a proactive solutions partner.
• Develop very close relationships with and work with all appropriate SGS technical teams and local sales teams.

Qualifications :

• Minimum Bachelors degree in a business or technical discipline 
• Valid Drivers License
• A minimum of 10 years experience in a project/contract management related role.
• 5 years experience in the food business or industry. Prefer for roles to be related to quality food safety legal product compliance or production.  Need to understand our customers painpoints and how SGS can help.
• Fluent in English language high level of written and verbal English

REQUIRED SKILLS

• Analytical mind lateral thinker and ability to identify a problem and find a solution
• Customer-focused and service oriented 
• Strong commercial and business acumen
• Highly effective communicator at all levels with strong inter-personal skills
• Ability to proactively identify client pain points and needs
• Ability to represent SGS professionally at client senior management levels
• Strong organization and time-management skills
• Excellent attention to detail
• Strong and engaging presentation skills 
• Leadership and influencing skills
• Ability to work well under pressure
• Good team player able to work independently and with others
• Proven ability to manage and coordinate multiple projects in a fast-paced highly professional environment.
• Proficiency in Excel and other main Microsoft Office applications

Additional Information :

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.

This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability please call for assistance and leave a message. You will receive a call back.  Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Remote Work :

No

Employment Type :

Full-time