German-Speaking Customer Service Representative

Berlin - Germany

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Overview
We are seeking a motivated German-Speaking Customer Service Representative to provide high-quality support to customers across multiple communication this role you will assist customers with inquiries related to reservations payments and service information while ensuring a smooth and positive customer experience. You will work in a fast-paced international environment supporting customers and partners while maintaining professionalism and efficiency in all interactions.

Location: Thessaloniki Greece (Remote)

Key Responsibilities

Provide customer support through phone email and messaging platforms in a professional and timely manner.
Handle customer requests related to reservations including booking changes cancellations and new bookings.
Manage payment-related inquiries and assist with refund processes when required.
Resolve customer concerns and complaints by identifying appropriate solutions.
Offer accurate information regarding services properties and platform features.
Assist with account-related inquiries and provide guidance on system usage.
Maintain a high standard of customer satisfaction by delivering friendly and effective support.
Work efficiently across multiple systems while managing several inquiries simultaneously.

Requirements

Native or fluent (C1 level) German language skills.
Good command of English (B2 level) for training and internal communication.
Strong written and verbal communication skills.
Solid computer literacy including familiarity with Windows operating systems and basic troubleshooting.
Ability to multitask and manage multiple customer requests simultaneously.
Strong problem-solving abilities and attention to detail.
Previous customer service or contact center experience is an advantage but not mandatory.

Job Overview We are seeking a motivated German-Speaking Customer Service Representative to provide high-quality support to customers across multiple communication this role you will assist customers with inquiries related to reservations payments and service information while ensuring a smooth and...