Customer Care Administrator CPT

Key Duties & Responsibilities

• Act as the primary liaison between customers sales teams suppliers and the company supply chain to ensure smooth order processing and customer satisfaction.
• Receive process and manage customer orders including quotations sales orders tax invoices and credit notes.
• Monitor order fulfilment and back orders providing regular updates to customers and the sales team.
• Handle customer queries complaints incoming calls and walk-in customers professionally and efficiently.
• Generate purchase orders manage goods received documentation and coordinate with suppliers to ensure consistent product availability.
• Maintain accurate stock records monitor stock levels and perform stock forecasting month-end stock counts and stock balancing.
• Identify slow-moving or near-expiry stock and ensure timely product ordering to maintain sufficient regional supply.
• Plan and coordinate delivery schedules and routes to ensure on-time and cost-effective deliveries.
• Oversee the picking loading and dispatch of stock in line with client requirements.
• Liaise with transport providers and sales representatives to ensure efficient logistics operations.
• Ensure compliance with company Health Safety and Quality standards including safe chemical storage and correct documentation (COA and Tremcard).
• Act as the site Health and Safety representative and assist in reporting product non-conformances.
• Maintain warehouse and administrative records in line with company policies.
• Provide regular operational updates to head office on customer service stock levels and deliveries.
• Support general office administration and assist with supervision of warehouse staff when required.

Qualifications and Experience

• Grade 12 or equivalent.
• Relevant Qualification (Diploma or Certificate in Business Administration Supply Chain Logistics /Warehousing or Finance) advantageous.
• 5 Years experience in customer service sales administration or order processing.
• Experience generating quotations sales orders tax invoices credit notes and purchase orders.
• Working knowledge of stock control inventory management and month-end stock counts.
• Experience coordinating deliveries dispatch processes and liaising with transport providers.
• Exposure to supplier coordination back-order tracking and goods receiving processes.
• Familiarity with ERP or inventory management systems (e.g. Syspro and Pastel).
• Proficient in MS Office (especially Excel and Outlook).
• Good understanding of HSE and quality documentation (SDSs COAs PDSs) advantageous.
• Strong administrative organisational and customer service experience in a warehouse logistics or supply chain environment.
• Valid drivers license and own reliable vehicle.