Application Support Associate
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Job Location:
Richardson, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Basic Qualifications:
This position is based in Richardson TX. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.
High school diploma/GED or equivalent educational qualification.
At least 0-1 years of Information Technology experience
Proficient in both oral and written communication ensuring clarity and professionalism in all interactions
Exposure to computer operating skills
Attention to detail and problem-solving abilities.
Conduct Application Support in a production environment.
Responsible for troubleshooting and resolving issues in production applications.
Ensure availability stability and performance of businesscritical applications by providing firstlevel technical support and coordinating with Senior Engineers and Development Teams for complex issues.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
Responsibilities include but not limited to:
Work on ServiceNow incidents within defined SLAs.
Perform basic log analysis to identify error patterns.
Work closely with L3 teams for unresolved or critical issues.
Provide timely updates to stakeholders and business users.
Handle service requests access management and minor configuration updates.
Maintain professional communication and track tickets to closure.
Support deployment activities release validation and postdeployment checks.
Create and update SOPs runbooks and knowledge-base articles.
Document incidents root causes and resolutions in ticketing systems (ServiceNow).
Hands-on troubleshooting skills to independently perform analysis and support of complex midrange application environments.
Working hours: Ready to work 24x7 (365 days) rotational shifts including weekends and holidays.
Preferred Qualifications:
Working knowledge of SQL queries for checking and updating application data.
Knowledge of Linux Unix and Windows operating systems and strong experience with script writing.
Good if exposure to Service NOW ticketing tools.
Good knowledge of MS Office Suite (Outlook Teams SharePoint Excel Power Point).
Strong troubleshooting skills to independently perform analysis and support of complex midrange application environments.
Ability to learn quickly and work under pressure.
The job entails sitting as well as working at a computer for extended periods of be able to communicate by telephone email or face to may be required as per the job requirements.
Benefits
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident Critical Illness Hospital Indemnity Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
