Remote Leasing Consultant

The Leasing Consultant I performs a variety of customer service and administrative tasks focused on maintaining maximum occupancy and high renewal rates on assigned properties. The Leasing Consultant I is responsible for marketing and leasing units to qualified applicants helping to coordinate move-ins and move-outs renewing leases for current residents and providing superior general office support to the Property Manager. This position is a crucial member of the propertys customer service team and must demonstrate excellent communication and interpersonal skills when dealing with residents coworkers and subcontractors. A high degree of reliability regular attendance and punctuality are required to maintain efficient operations and provide quality service to residents. Work is performed under the direction of the Property Manager.

Working hours will vary but the customary scheduled hours are usually between the hours of Monday through Friday from 8:00 AM 5:00 PM.

Job Objectives

Maintain Occupancy & Leasing Activity

Market available units respond to inquiries and guide qualified applicants through the leasing process to support high occupancy levels.

Support Resident Retention

Assist with lease renewals coordinate move-ins and move-outs and build positive relationships with residents to encourage high renewal rates.

Deliver Excellent Customer Service

Provide professional and responsive communication to residents applicants coworkers and vendors to ensure a positive resident experience.

Provide Administrative Support

Maintain accurate records prepare leasing documentation and support the Property Manager with daily office operations.

Ensure Reliability & Professionalism

Maintain consistent attendance punctuality and a high standard of professionalism to support efficient property operations.

Contribute to Team and Property Operations

Communicate effectively with team members participate in meetings and assist with administrative tasks such as reports rent collection and resident retention activities.

Knowledge Skills and Abilities

• Skilled in the use of computers and software applications especially Microsoft Word Outlook and Excel.

• Strong customer service skills with the ability to successfully handle interactions with prospective and current residents as well as coworkers.

• Strong written and verbal communication and interpersonal skills with the ability to establish and maintain effective relationships with the public residents and co-workers.

• Must have knowledge of and ability to operate standard office equipment.

• Able to perform basic math to calculate rent due receive and count rent payments etc.

• Possess/maintain a valid drivers license and driving record consistent with current CHP insurability guidelines.

• Ability to obtain familiarity with property management functions landlord-tenant and fair-housing laws within six months of hire.

• Ability to achieve FHEO certification within six months of hire.

Technical Abilities

• Proficiency with property management software and data entry.

• Ability to prepare and maintain lease documentation and resident files.

• Working knowledge of basic office software and equipment.

• Understanding of leasing processes and compliance requirements.

Education and/or Experience

• High school diploma or equivalent required.

• Previous experience in a leasing or property management position preferred.

• Previous customer service experience preferred.

Remote Work Considerations

Position may work up to 5 days a week remotely

• An appropriate remote work environment to include a work area free of tripping hazards; adequate lighting an appropriate work surface to include a desk or table and a chair. Must have access to reliable broadband internet. (if Hybrid or remote).

• Employee must be able to attend any required in-person meetings.

• Employee must be available during the pre-approved scheduled hours to attend virtual meetings and answer phone calls.

Hours and Benefits

The compensation for this 25-28-hour-per-week position includes generous paid vacation/holidays/sick leave 403b retirement plan with company match and more.To learn more about CHPs employee benefits please visit the Company:CHP works to create homes and communities that are healthy sustainable and affordable. Our vision is healthy sustainable communities for everyone. Building on a long-standing tradition of environmental economic and social responsibility CHP is a 501(c)(3) nonprofit that works with private and public partners to develop and preserve award-winning homes and neighborhoods. Together with our partners we revitalize communities foster stability for our residents and promote a healthier planet for future generations.

If you require accommodation in completing this application interviewing or otherwise participating in the employee selection process please direct your inquiries to our recruiting team at (phone) (fax) or 711 (TTY/TDD).

NOTICE TO THIRD-PARTY AGENCIES

CHP does not accept unsolicited resumes from recruiters or employment agencies. Without a signed Recruitment Fee Agreement CHP will not pay any referral compensation or recruiter fee and if a recruiter or agency submits a resume or candidate without a signed agreement CHP may pursue and hire the candidate(s) without obligation to the recruiter or agency.