Customer Contact Advisor

At Amplius were passionate about delivering an excellent customer experience and are looking for a Customer Contact Advisor on a Fixed Term Contract for 12 Months who shares that enthusiasm. If youre keen to make a positive difference and support our customers wed love to hear from you!

Salary: 30800 per annum

Contract: Full Time Fixed Term for 12 Months

Hours: 36.25 hours per week Monday Friday 9:00am 5:00pm

Location: Based onsite in our Boston Office

Snapshot of your role

• Be the friendly face our customers turn to for help whether over the phone email post or live chat.
• Provide exceptional customer service while handling 400-500 contacts daily in a fast-paced contact centre environment.
• Respond promptly to customer inquiries via call email post and live chat.
• Efficiently manage and schedule repair appointments using provided scripting tools and track progress both internally and externally.
• Identify and refer customers for additional support or financial wellbeing advice where needed.
• Encourage customers to explore self-service options for a smoother more efficient experience.
• Ensure customer information is accurate and up to date.
• Document all interactions for continuous service improvement.

What were looking for

• Experience working in a fast-paced customer contact centre environment.
• Strong team player with the ability to build rapport and collaborate effectively.
• Skilled at delivering exceptional customer service while processing data quickly.
• Ability to work closely with internal teams and external agencies.
• Excellent organisational skills to manage a varied workload.
• Confident communication and use of IT (Teams Outlook Word Excel)

Please read the attached Job Description before applying so you get the full scope of the role.

You can read all about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing Date: Wednesday 18th March 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions please contact the Amplius Talent Team and well be happy to assist you.

INDHIGH

Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 37000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.