Custodial Operations Supervisor (Day Shift)

The Custodial Operations Supervisor supports the Custodial staff as well as provides exceptional service to elevate OMSI guest and staff experience. The Custodial Operations Supervisor is hands on in leading the teams and assisting in cleaning OMSIs campus. OMSIs Portland campus includes 219000 square feet of museum space along with multiple outbuildings totaling over 57000 square feet. Main responsibilities include ensuring best practices efficiency and safety concerns are met. The Custodial Operations Supervisor reports to the Custodial Assistant Manager as well as assists the Custodial Operations Manager in daily operational matters.

REQUIREMENTS:

Business Practices:

• Demonstrated interpersonal and communication skills and ability to provide strong culturally-responsive customer service;
• Demonstrated skills in teamwork and collaboration with colleagues with varied skills and responsibilities;
• Demonstrated problem-solving skills with an emphasis on exercising initiative and good judgment while adhering to confidentiality protocol and community agreements;
• Demonstrated ability to pivot between individual and team work;
• Ability to handle multiple tasks often with overlapping and time-sensitive deadlines;
• Demonstrated attention to detail with a high degree of accuracy.

Diversity Equity & Inclusion (DEI) Knowledge:

• Knowledge of current equity diversity inclusion and social justice theories and practical applications including critical theories of systemic oppression unconscious bias and personal identity and intersectionality matters;
• Ability to train staff on customer service best practices with an emphasis on advancing diversity equity and inclusion through a racial equity lens.

Strategic Knowledge: Custodial Skills

• Working knowledge of the proper methods techniques materials disinfectants tools and equipment used in modern custodial work;
• Working knowledge with operating and maintaining custodial equipment;
• Ability to troubleshoot and problem solve custodial-related issues;Ability to learn and follow safety and protocol regulations.

Supervision:

• Demonstrated organizational project leadership and people management skills that encourage collaboration team-building and accountability that meet individual departmental and organizational deadlines and expectations;
• Ability to model and support a positive team dynamic with an emphasis on coaching and mentoring paid and unpaid staff using asset-based feedback;
• Ability to manage employee workloads across multiple and simultaneous projects;
• Ability to maintain excellent working relationships with a variety of partners.

Education & Work Experiences:

REQUIREMENTS:

Minimum 1 year prior commercial custodial experience with the following:

• Developing experience working in a fast-paced environment often with multiple and overlapping deadlines;
• Worked collaboratively with both small and large teams/departments to ensure high customer service quality.
• Minimum 6 months experience directly supervising staff.

Additional Requirements/Preferences; Including Licenses and Certifications

REQUIREMENTS:

• Pre-employment checks such as criminal background checks and reference checks.

Required Experience:

Manager