AMS Manager, Specialties Continuous Cast

Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of shaping a sustainable world together we work alongside our customers to provide innovative solutions to the aerospace automotive beverage packaging and specialty markets. Headquartered in Atlanta Georgia Novelis has approximately 13000 employees in 32 operating facilities on 4 continents.

The Novelis North America AMS & Product Management Team is looking for an Account Management Specialist (AMS) Manager Specialties Continuous Cast (CC) located in Atlanta. The AMS Manager is responsible for leading a team of Account Management Specialists (AMS) to validate customer orders and forecasts and ensure they are entered accurately and timely into the order entry system. They ensure the quality and consistency of all Specialties CC customer orders and that the sales demand is aligned with the sales and operating plan (S&OP). They will communicate effectively with multiple levels of the organization and Customers. They are responsible for the day-to-day supervision of the Account Management Specialists including hiring training coaching and development. This role reports to the Director NNA AMS & Product Management.

Responsibilities

• Responsible for leading and developing a team of Account Management Specialists (AMS)
• Support customer service strategies set by the Director NNA Product Management and the Specialties CC Commercial team
• Manage customer satisfaction and delivery metrics
• Lead aspects of strategic customer relationships with Mastic/Ply Gem Gentek OmniMax International Service Partners and others
• Ensure orders are aligned to the sales and operations plan (S&OP) and supervise booking control activities for timeliness and accuracy
• Coordinate the resolution plan for aging inventory
• Ensure monthly pricing (e.g. Conversion Premium Metal Pricing etc.) is entered correctly and aligned with commercial contracts
• Work with Director NNA Product Management and peer AMS Managers to identify areas of improvement in regards to standardization of customer service training processes technology gaps and needs and other enablers that will improve our overall service to the customers

Minimum Qualifications

• Bachelors Degree in business or similar subject area
• 5-7 years related experience in multinational manufacturing company
• Excellent communication analytical and problem-solving skills
• Previous customer service experience at the leadership level
• Leadership skills to direct lead and develop team members to accomplish objectives
• Experience working with an ERP order entry and forecasting system

Preferred Qualifications:

• Masters degree in relevant field
• Previous management experience
• Oracle Concast QAD Salesforce familiarity / experience

Please note that we are unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship.

What We Offer:

Novelis benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result our benefits offer choices on many levels and are high in quality competitive in the marketplace and affordable. These are a few of the benefits we offer to support you and your familys well-being:

• Medical dental and vision insurance
• Health savings accounts Company Funded Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• Company-paid basic life insurance and Additional voluntary life coverage
• Paid vacation and competitive personal time off
• 401(k) savings plan with company match
• Retiree Medical Plans medical and prescription drug coverage through Novelis sponsored Retiree Health Access
• Retirement Savings Account
• Employee assistance programs available 24/7 to you and your family
• Wellness and Work Life Support - career development and educational assistance!

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Novelis Global Corporate Headquarters is located in the Buckhead neighborhood of Atlanta Georgia and employs approximately 250 people. It is co-located with Novelis North America regional office which employs approximately 225 people. Supporting its 24 operations worldwide Novelis corporate office is home to the executive leadership team and global functions that support the automotive beverage can and high-end specialties value streams. The City of Atlanta provides a diverse and family-friendly place to live with countless museums cultural organizations and educational institutions including the Georgia Aquarium Woodruff Arts Center CNN Center Georgia Tech and Mercedes-Benz the Atlanta area Novelis has strong community partnerships with Atlanta Habitat for Humanity GeorgiaFIRST and Agape Youth and Family Center in addition to many local museums and community groups.

Novelis recognizes its talented and diverse workforce as a key competitive advantage. Novelis provides equal employment opportunities to all employees and applicants. All terms and conditions of employment at Novelis including recruiting hiring placement promotion termination layoffs recalls transfers leaves of absence compensation and training are without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial or local laws.

We encourage all potential candidates to follow the protocols below and to be diligent when sharing any personal information:
1. Check the job posting is live and valid via our careers page: Careers - Novelis
2. Verify any communication with us by contacting our talent team at Careers - Novelis