Supervisor, Dual Rate, Poker, Harrah's Kansas City
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Job Location:
Kansas City, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
$23.00 hr. starting pay when supervising
$6.88 hr. plus tips when dealing
In this role you will sometimes deal Poker and sometimes you will be supervising Poker. Previous experience is required professionally dealing Poker in a casino.
Supervises the operation in the Poker Room on an assigned shift while placing special emphasis on guest service enhancing the guest experience and engaging in service recovery. Monitors employee performance ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective addition ensures game integrity and provides security of departmental assets.
Responsibilities
- Counsels guides coaches evaluates and instructs assigned personnel in the proper performance of their duties using positive recognition and corrective coaching to motivate personnel.
- Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations the requirements of their job descriptions and Company policy and procedures.
- Uses independent judgment to issue or recommend employee discipline when violations are observed and to issue or recommend awards for exemplary employee performance.
- Participate and provide recommendations in the hiring performance evaluation and termination processes.
- Makes and changes assignments as business needs dictate based on assessment of the skill experience and temperament of dealers and other staff.
- Prepares and coordinates the periodical performance review of assigned personnel.
- Alerts Casino Manager to potential safety problems.
- Maintains key security.
- Displays a working knowledge of all table games house rules counting methods and procedures covering each game in an assigned area.
- Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate.
- Changes cards/dice. Opens and closes games.
- Verifies fill slips credit slips and markers pertaining to games in the assigned area.
- Settles disputes that arise from guests in the Table Games area referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager.
- Ensures dealers are delivering the highest quality of guest service.
- Takes ownership and accountability of all table games overseen lead team to provide excellent gaming experience for guests.
- Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance problem resolution and service recovery if necessary.
- Assures guest development by: 1) interacting with guests 2) modeling interactive skills with guests and fellow employees.
- Rates all guests. Promotes and creates Total Reward cards for new and existing patrons.
- Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements.
- Accurately maintains table game inventories and player win/losses.
- Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift.
- Delivers and completes minimum required standards for all property initiatives including Spotlights Service Standards and Game Knowledge requirements.
- Attends all mandatory meetings required by the company/department.
- Understands and enforces all company policies and procedures.
- Independently addresses other issues and concerns that arise.
Qualifications
- High school diploma or equivalent required; college degree preferred.
Must be 21years of age
Must be able to obtain a Missouri Gaming License and pass a background check
25 years of casino experience required preferably in pit operations.
Knowledge of multiple Poker games and casino rules regulations and procedures related to pit operations preferred.
Strong leadership customer relations and communication skills.
Ability to read write speak and understand English.
Flexible to work any day of the week and any shift.
Ability to work well with others and function as part of a team.
- Professional well-groomed appearance required.
Ability to walk and stand for the duration of the shift.
Work inside and continuously maneuver around assigned tables in the Table Games Pit area throughout the shift with regular breaks.
Respond calmly and handle customer demands in a fast-paced environment while maintaining a positive demeanor.
Enhance guest experiences through professional interaction and service.
Respond effectively to visual and auditory cues.
Memorize game rules and procedures.
Quickly and accurately perform mathematical computations to determine winners and losers.
Accurately balance chip bank at the beginning and end of shift.
Maintain excellent vision (including peripheral) to protect games.
Read verify and sign game-related documents in a confined area.
Tolerate exposure to second-hand smoke high noise levels bright lights and dust.
Maintain regular attendance in the work environment.
Knowledgeable in use of a computer and data entry
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
Caesars Entertainment invites you to indulge in elegance. Hotels, upscale casinos, breathtaking shows, and gourmet dining – where entertainment reaches new heights!
