Electrical Software Support Engineer
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Job Location:
Milton Keynes - UK
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Would you like to work for a talented technical team with a lot of customer contact and contact with colleagues at all our offices and departmentsinEurope and worldwide
And are you looking for a job in which you will be given a lot of responsibility
Then look no further;
For technical support and training in the use of our software and hardwareproducts we are looking for an Electrical Design SupportEngineerto strengthen theconsultancy supportand training department. Working alongside other electrical engineers and assisting clients with their technical queries our software is a BS7671 regulations compliant set of applications for calculations and design. You will gain exposure to reporting systems development and have a hand in improving and enhancing future builds while performing a 2nd line support role.
We also like to let our hair down and encourage team members to attend social events arranged throughout the year that old adage of work hard play hard is very much in play at Trimble.
What you will do
Function
Assisting the Client Services Manager in the support function of the business providing a broad range of support services for customers.
Ensure all customers receive and benefit from a quality support service.
Responsibilities:
Answer incoming support calls courteously and within defined timescales as and when required.
Provide problem solving service for customers relating to electrical design calculations.
Complete customer support tickets on the CRM database
Complete defect tickets on the CRM database
Provide high level technical support to customers
Internal Support
Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.
Help maintain the list of defects and enhancements.
Help find the root cause of defects as they are found.
Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
Provide technical support to the Sales Team as required.
Help maintain the list of future enhancements.
Provide technical support to other members of the support team including knowledge transfer.
Development
Test new versions of software as necessary
Assist with the production of user documentation manuals & help files as necessary
Liaising with development to achieve set goals
Qualifications :
Experience in electrical design and calculations would be an advantage in this role.
Having Revit or AutoCAD knowledge is an advantage.
Preferably having a degree or higher in Electrical Engineering is a distinct advantage.
Training
Full training on supported applications will be given.
How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.
Join a Values-Driven Team: Belong Grow Innovate.
At Trimble our core values of Belong Grow and Innovate arent just wordstheyre the foundation of our culture. We foster an environment where you are seen heard and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
If you need assistance or would like to request an accommodation in connection with the application process please contact
Required Experience:
IC
Key Skills
- International Development
- Accountancy
- C#
- ESL
- Java
- Jboss
About Company
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. ... View more
