Senior Customer Service Representative
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Job Location:
Santa Barbara County, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Title: Senior Customer Service Representative
Location: Remote
Compensation: Hourly
Client: Confidential
Shift: Day shift M-F 8:00AM 5:00PM PST
Attention:
Candidates who have not worked within the consumer-packaged goods industry or have EDI experience need not apply.
Job Description:
The Sr. CSRs key role is to support team leaders to facilitate the successful completion of the organizations targets and performance goals. This role will provide front-line support to customers and provide feedback to management regarding their satisfaction and needs. This role will also use tracking trends and discrepancies with efficiency in collaboration with the team lead to produce desired results. Lastly this position will assist in training and supporting customer service representatives in the execution of assigned tasks.
Education and Experience Requirements:
- 3-5 years of experience in a customer service leadership role within a consumer-packaged goods company is strongly preferred.
- Working knowledge of EDI Processes (mandatory)
- ERP System Experience
- Experience with SAGE 100 & Mapadoc a plus
Attractive Factors: Competitive salary plus bonus health insurance 401k and several other company-specific benefits like half-day summer Fridays
Important Note:
This position will be considered open until final selection is made. Candidates must apply ASAP for first consideration.
For immediate and confidential consideration interested candidates may contact Angie Brouwers
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
