Senior Product Designer Customer Experience Platform

Senior Product Designer - Customer Experience Platform

What you can expect

Were seeking a Senior Product Designer to join the Customer Experience (CX) Contact Center team. Youll shape how businesses connect with customers and how agents deliver exceptional service through intuitive and efficient experiences. As a key driver of design strategy youll create seamless workflows spanning agent interactions customer engagement and operations. Partnering with product engineering data science and CX teams youll design scalable user-friendly solutions empowering agents and leaders to improve performance and customer satisfaction.

About the Team

The CX Contact Center Product team creates the core experiences and platforms that enable seamless customer engagement across all communication channels. We design measure and enhance interactions across voice video messaging email and work items to improve efficiency and service quality. Our mission is to simplify workflows reduce friction and empower agents and businesses to focus on meaningful customer connections. As a Senior Product Designer youll drive design innovation to create intuitive accessible experiences aligned with user needs business goals and enterprise reliability

Responsibilities

• Defining and execute the design vision and strategy for agent experiences customer engagement and operational workflows across the contact center platform.
• Leading end-to-end design processes from research and prototyping through implementation and continuous iteration.
• Partnering with product engineering and data science teams to deliver intuitive high-performing and scalable user interfaces and interaction models.
• Integrating AI-driven insights and automation into workflows to enhance usability efficiency and customer satisfaction.
• Developing and maintain design systems ensuring consistency compliance and accessibility across products and experiences.
• Mentoring designers present design strategies to stakeholders and drive continuous improvement in user experience and organizational design maturity.

What were looking for

• Hold BS in Design HCI Computer Science or related field (or equivalent experience).
• 8 years of product design experience in B2B SaaS ideally in contact center or enterprise workflow domains.
• Have track record designing complex datarich workflows and user experiences for enterprise platforms.
• Have grasp of contact center operations agent workflows and customer engagement processes.
• Have design thinking user research usability testing and datadriven design practices. Advanced proficiency in Figma design systems and accessibility (WCAG) standards
• Have collaboration communication and presentation skills with crossfunctional teams in agile environments.
• Have ownership of design initiatives from concept to launch with measurable business impact.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.

Our Commitment

At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.

If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.