Key AccountCustomer Success Manager

About Remi Health

Remi Health is building the digital infrastructure layer for modern diagnostics in Europe.

Diagnostics are still fragmented: launching a new testing program often means weeks of vendor selection operational setup and custom integrations. Remi Health fixes that with diagnostic as a service platform that makes diagnostics simple reliable and scalable helping partners launch faster reduce operational overhead and roll out across multiple markets via a single integration.

Were VC-backed fast-growing and operating at real scale: 1M tests completed 5M raised and live across 4 European markets with multiple insurance partners.

Tasks

The Role

We are seeking a Key Account / Customer Success Manager to help us build the next stage of Remi Health

In this role you will own outcomes end-to-end operating confidently between strategy and execution building lightweight systems where needed and shipping work that holds up in a regulated healthcare environment.

Youll collaborate closely with Founders Product Operations Engineering Partner Success and Labs. This role reports to the Founders / Head of Sales

What youll do

• Own: Partner onboarding & go-live run kickoffs define success plans coordinate timelines and drive measurable outcomes (activation rates time-to-live quality).
• Build: Scalable onboarding support workflows playbooks handovers SOPs and a clean internal partner documentation setup.
• Partner: Be the day-to-day trusted contact for key accounts handle ongoing support escalation management and proactive check-ins/QBRs.
• Improve: Identify bottlenecks (ops logistics lab processing results delivery comms) propose fixes and implement them with speed and clarity always with patient/partner trust in mind.

Requirements

What we are looking for

• Proven experience in Customer Success / Key Account Management / Implementation (B2B) with clear ownership of onboarding and partner outcomes
• Strong execution: you can scope prioritize and deliver without heavy process
• Confident cross-functional collaboration (product/ops/engineering/labs) in a fast-moving environment
• High bar for quality where it matters: patients compliance trust reliability
• Strong written verbal communication in German & English
• Comfort with numbers and operational KPIs (e.g. onboarding timelines ticket trends SLA metrics)

Nice to have

• Experience in diagnostics healthcare healthtech marketplaces or regulated operations
• Experience scaling B2B products/integrations workflows or partner programs
• Familiarity with APIs webhooks and implementation-style projects (you dont need to code)

Benefits

Why youll love working here

• Real impact: your work directly affects how quickly partners can launch programs and how easily patients access diagnostics
• Infrastructure problems: youll build systems that scale not one-off projects
• High ownership: youll have autonomy direct feedback loops and fast decisions
• Cross-functional learning: product operations partnerships regulated healthcare in one seat
• Berlin base: Kudamm office with hybrid working

Compensation & benefits

• Competitive salary (based on level and experience)
• Optional: equity/VSOP if offered
• Flexible working hours
• Equipment budget
• Team events / offsites

Our hiring process

We run a clear structured process so you always know whats next:

1. 15-min founder call (department founder)
2. Deepdive interview in person (1 Founder department lead)
3. Case study (task/presentation/spreadsheet depending on role)
4. Team loop (in person)