ITAM Role

Position : ITAM Role

Location : Cary NC (Hybrid)

Job Description:

The ServiceNow ITAM Consultant/Architect is responsible for designing implementing and optimizing IT Asset Management (ITAM) solutions on the ServiceNow platform. The role focuses on Hardware Asset Management (HAM) and Software Asset Management (SAM) across the full asset lifecycle-from procurement to retirement-enabling cost optimization compliance and governance.

Key Responsibilities

• Design and implement ServiceNow ITAM solutions including: Hardware Asset Management (HAM)
• Software Asset Management (SAM / SAM Pro)
• Configure and manage end-to-end asset lifecycle processes (request procure deploy maintain retire)
• Establish and maintain accurate asset inventories and data integrity across hardware and software repositories
• Enable license compliance normalization reconciliation and optimization for software assets
• Integrate ITAM with CMDB Discovery Procurement SCCM JAMF Intune Flexera and other third-party tools
• Define and enforce asset governance policies and controls in collaboration with IT Finance and Procurement teams
• Build dashboards and reports for asset utilization compliance cost savings and audit readiness
• Support audits using accurate asset and license data
• Participate in pre-sales solution workshops and architectural discussions when required

Required Skills & Experience

• Strong hands-on experience with ServiceNow ITAM (HAM & SAM)
• Solid understanding of: IT asset lifecycle management
• Software license models and compliance
• Hardware inventory and logistics processes
• Experience with CMDB Discovery and data reconciliation
• Proficiency in ServiceNow configuration and scripting (Flow Designer Business Rules Script Includes Reporting)
• Strong stakeholder management skills with IT Procurement Finance and Audit teams

Certifications (Preferred)

• ServiceNow CSA (Certified System Administrator) - Must
• CIS Software Asset Management (CIS-SAM)
• CIS Hardware Asset Management (CIS-HAM)
• ITIL Foundation (preferred)
• CTA / CMA for senior architect roles