ServiceNow TSOM Consultant

Cary, MS - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: ServiceNow TSOM Consultant

Location: Cary NC (Hybrid)

Job Description:

The ServiceNow TSOM Consultant/Architect is responsible for designing implementing and optimizing Telecommunications Service Operations Management (TSOM) solutions on the ServiceNow platform. The role focuses on service assurance network/service visibility event correlation and proactive operations enabling telecom organizations to improve service reliability and customer experience.
Key Responsibilities
Design and implement ServiceNow TSOM solutions aligned with telecom service assurance and operations requirements
Integrate network cloud and infrastructure events into ServiceNow for centralized visibility and correlation
Configure service topology and service health views to map network events to impacted services and customers
Enable AIOps-driven alert correlation and anomaly detection to reduce noise and accelerate root-cause analysis
Drive automation and orchestration for incident creation enrichment and remediation workflows
Collaborate with NOC Service Assurance and IT teams to improve operational efficiency and MTTR
Support reporting and dashboards for operational leadership and service reliability metrics
Participate in pre-sales solution workshops and architecture discussions where required

Required Skills & Experience

Strong hands-on experience with ServiceNow TSOM
Solid understanding of ITOM including event management and service mapping
Experience with telecom network operations (service assurance alarms outages customer impact)
Knowledge of CMDB service topology and data integrations
Experience working with large-scale high-volume event environments
Strong stakeholder communication and solution-design skills

Certifications (Preferred)

CSA & CAD is a Must and ServiceNow CIS ITOM (preferred)
ServiceNow TSOM-related micro-certifications (preferred)
CTA / CMA for senior architect roles

Job Title: ServiceNow TSOM Consultant Location: Cary NC (Hybrid) Job Description: The ServiceNow TSOM Consultant/Architect is responsible for designing implementing and optimizing Telecommunications Service Operations Management (TSOM) solutions on the ServiceNow platform. The role focuses on servi...